Cannot play back any videos any more...

[AC Question]

For some reason, I cannot play any videos that are stored on my device any more, not even the ones I record myself with the device's camera.

VLC player also doesn't play the video, all I get is Audio and a black screen with a monitor icon on it. See link for screenshot.

 

[lifress]

No Video, Sound only in all Video Players

I've got a serious problem: Regardless what app I use to play a video (even VLC) , (even the videosI recorded myself with my phone), the video doesn't show any picture, instead i only hear sound and the screen goes black and shows this weird monitor icon (See attached).
I've tried clearing cache, rebooting, and about everything else I've read that people suggest. I've only seen 1 person so far with the same problem I have. Anyone know what to do, and how to resolve this?
Thanks.

 

[B. Diddy]

Welcome to Android Central! Merged threads. It looks like it's trying to cast the screen to a TV or external monitor. Do you have any kind of screen casting/mirroring option turned on, or a 3rd party app that does so?

 

[lifress]

No, I do not. I have never installed anything that would mirror my phone to an external device or monitor.

 

[B. Diddy]

Does this happen in Safe Mode as well?

 

[lifress]

Yes, this also happens in Safe Mode.

 

[B. Diddy]

That suggests a problem with either the firmware or hardware. You could try reinstalling the firmware, either using Samsung Smart Switch, or manually using Odin: http://forums.androidcentral.com/am...w-flash-stock-rom-via-odin-new-interface.html

 

[lifress]

Well, here is the funny part: I've tried the stock video player, VLC video player, and many more, and all of them show no picture, just play sound on videos.
But then I downloaded BSPlayerFree, and for some reason this player plays my videos perfectly with picture and sound. So I am not sure what the problem would be on the firmware or hardware side, since obviously videos can be played (just by another app).

Any ideas?

 

[Matias A]

Same problem here, i can't play any of my videos with VLC or phone player, i only get that black screen and the audio of the video..
It's like we're "casting" but there isn't any option to do it, so, nope...
i only can play my videos normally with the apk 'Google photos'

 

[lifress]

I could not find a solution to this problem, anywhere, at all.
The next best thing I came up with is to install this Video Player:

https://forums.androidcentral.com/e...bsplayer.bspandroid.free&hl=en&token=aWGXOsG1

And set it as default to play Videos.
This lets you play videos with sound and picture.

Let me know if you come across a real fix for it though, I'd still be interested what actually causes our problem.

Otto

 

[Matias A]

Hey, i found something here, i think the problem started with one app i installed which draw on top of the interface of one game, and that probably caused interference with the "output" of the video screen lol
I deleted cache and data of that app and videos works fine for me now. I tried using that app again and the problem came back, so that was my problem.
This is the permission who allows the app to draw on top
Try deleting the cache and data of every app which have that thing
And restart your device



PD: Sry for my potato english haha

 

[lifress]

Thanks! Yes, I have noticed, when I restart the device, and all Cache is empty, it works. But then after a while the problem comes back.
Which app is that in your case that causes the problem? The only app I have installed that I could imagine causing the issue would be the Screenshot App I have.

Thanks!

 

[Matias A]

Is was GoIV, one app to see stats of pokemons in Pokemon GO, try uninstalling/deleting things of apps you downloaded one by one and watch if it works
I think that app auto restarts so the problem come back easily.
You're welcome! Glad we found something haha.

 

[lifress]

Cool! Thanks for all the info. I've now updated my Android version to 6.0.1 (from 5.1.1 or so) and now, with the new Android version, this problem has not occurred yet (even when I use the Screenshot app). So I guess we'll see what happens, but at least I know what to do or where to look when it comes back

 

[Matias A]

Oh, nice! I still have 5.1.1 cuz my Galaxy J7 doesn't have the update for 6.0.1 yet Dang
In that version i was watching you have one option "Draw over other apps" to edit the overlay settings of the apps in your device

 

[lifress]

The Update should come out soon for the J7 too
Good luck!