1. lolliepoppy's Avatar
    My private mode isn't working! I've had my phone (s6) for 6 weeks tops, it doesn't give me a chance to do my finger print says it is unable to verify as soon as I try to turn on private mode, then I try my pin and says incorrect password entered 5 times, when I have entered the correct password one time! Is there any way to fix this?
    06-17-2015 10:54 PM
  2. Jamez Avila's Avatar
    Were you able to fix this issue? If not, have you tried a hard reset? Hold the volume down button and press/hold the home button until it resets. Then go back and try getting into private mode again.
    06-22-2015 02:24 PM

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