1. AC Question's Avatar
    This has only started to happen today since I agreed to a system update. I have tried a factory reset and wiped the cache but it is still happening. Any help would be greatly appreciated! Thank you
    09-11-2015 04:18 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Does it occur in Safe Mode as well? https://support.t-mobile.com/docs/DOC-21007
    09-11-2015 04:35 PM
  3. Terry Fitzpatrick's Avatar
    Thank you B. Diddy! Yeah I have tried using safe mode too but it is still happening...
    09-11-2015 05:35 PM
  4. B. Diddy's Avatar
    Can you bring it to a Best Buy with a Samsung Store in it? Ask them to reflash the firmware. You could probably bring it to your carrier store as well.
    09-11-2015 07:12 PM
  5. Terry Fitzpatrick's Avatar
    I went to a Samsung store and he tested it and said it was definitely a software issue. He then said my phone was originally from Italy and he was only able to fix UK phones... Said I would have to get it sent off. Is there nothing else I can try myself? What's this 'odin flash' thing all about? Would you say it's worth a shot? Sorry about the delayed responses, seems we are in a very different timezone!
    09-12-2015 02:17 PM
  6. B. Diddy's Avatar
    Here are instructions on how to flash firmware using Odin: http://forums.androidcentral.com/amb...interface.html. When you look on the SamMobile website for the firmware, make sure you're selecting the firmware for your exact model--don't just pick any S6, or something close to your model. It has to be the exact model.
    09-13-2015 10:24 PM

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