04-07-2018 09:27 AM
48 12
tools
  1. Nixtensive's Avatar
    Hey all,
    I bought an S7 Edge almost 2 weeks ago and for the most part the phone has been perfect. But I did have some problems, mainly anytime I would use the "IHeart Radio" app the phone would restart and while that was annoying I just dealt with it. However now, am I'm not sure they are related, neither the recent apps (or multi-task) button nor the settings button in the tray at the top doesn't work. Also, I hear notifications come in like texts or news alerts however they don't show in the tray when I pull it down.

    I've done a bit of googling up to this point with nobody else experiencing quite what I have and was wondering if anybody else has had these problems, or if anybody knows a fix.

    Just so you know I've uninstalled any apps that I had installed just prior to the issue starting, and yes I've restarted.

    Thanks for any help.
    JohnSmith23 likes this.
    03-24-2016 03:50 PM
  2. JohnSmith23's Avatar
    Dude this just happened to me today! My Recents Button & Home Button do not work when I tap on them! Similar issue with my notification bar. I can pull it down, but the settings button does not work, the down-arrow does not work, and my notifications will not show up on there or even on the lock screen but I can hear them coming in! I also can't access Developer Options after I turned it on! It says: Developer options are not available for this user.

    It started when all of a sudden my volume notification started acting up. Then it seems like my phone did some sort of reset & the screen flashed. The setting came on where every tap on the screen made a noise (never had that turned on), my Recents & Back button light up again after I installed the Galaxy Button app that turns them off, when I press & hold the power button I now see only 2 options instead of 3 (shut down & restart). I can still go into settings through the settings app but not from the notification pull down menu button.

    Yesterday, I was using AZ Screen Recorder to screen record while split-screening a video on Chrome & video chatting on FB's Messenger App while downloading a video and all of a sudden the phone glitched out on me. AZ Screen Recorder wouldn't stop recording, then my screen went black, and next thing I know my phone did a factory reset. I did another factory reset after that just incase. Now today I get this issue.

    WTF is going on with my phone???


    Verizon Black GS7 Edge.
    No root.
    I use Greenify on some system apps but nothing that I think is critical.
    Made the SD Card to Adoptable Storage mixed 50/50.
    I had the "Protect encrypted data" option turned on.
    I get the same issues even in Safe Mode.
    03-24-2016 07:52 PM
  3. JohnSmith23's Avatar
    Holly **** I fixed everything!!!!

    I tried what this website says but I could not change my phone's mode from "Charging" to "Software installation" so the following option did not work:
    How To Fix Missing Home And Recents Buttons, And Notification Shade That Refuses To Pull Down After Android Update

    So I went to this website where that fix was originally posted: https://plus.google.com/u/0/+PaulOBr...ts/8EGNvpY9jQa

    And I followed what the user Mike Tompkins said: "Did this using nova launcher. Long press home screen choose shortcut, activities, setup wizard, setup wizard test activity. Creates shortcut, open follow directions. Not sure if it really helps. Didn't have issue."

    And it worked!!

    Here's the fix, being broken down dummy style:
    1) Download Nova Launcher & set it as default to replace TouchWiz.
    2) Long press on the home screen.
    3) Choose Widgets.
    4) At the top, under Nova Launcher, scroll to the right & press & hold on Activities and place it somewhere empty on the home screen.
    5) Scroll down to Setup Wizard. I saw 2 Setup Wizard options.
    6) Under the first Setup Wizard option, I opened it & scrolled down to the 3rd choice which said ".SetupWizardTestActivity". It might be in a different spot for you, but look at the small writing, that's how I saw this one.
    7) Select that to create the widget shortcut.
    8) Open it. Apparently you're supposed to have a menu to go through and just click through "Next", but there wasn't one for me.
    The screen just flashed and then next thing you know, everything works!

    Thank you to the geniuses that found this solution!!
    03-24-2016 08:25 PM
  4. sbd4de3's Avatar
    OMG THIS TOTALLY WORKED!!

    Sorry for the caps, but this made my wife think I was a hero again!!

    But, how did this happen? And will it happen again? And, can I get rid of the Nova Launcher and go back to Touchwiz?

    Thanks very much!
    JohnSmith23 likes this.
    03-25-2016 09:09 PM
  5. JohnSmith23's Avatar
    OMG THIS TOTALLY WORKED!!

    Sorry for the caps, but this made my wife think I was a hero again!!

    But, how did this happen? And will it happen again? And, can I get rid of the Nova Launcher and go back to Touchwiz?

    Thanks very much!
    Lmao it's all good I was really excited too!!

    I have no idea how or why this happened unfortunately... I've been using Nova Launcher since I had the phone so idk if you have to stay on it or not, but I would say that yes you can uninstall Nova Launcher & go back to TouchWiz
    04-04-2016 03:45 PM
  6. Robert Buan's Avatar
    Lmao it's all good I was really excited too!!

    I have no idea how or why this happened unfortunately... I've been using Nova Launcher since I had the phone so idk if you have to stay on it or not, but I would say that yes you can uninstall Nova Launcher & go back to TouchWiz
    04-28-2016 09:06 PM
  7. Robert Buan's Avatar
    Tremendous!!!!!!!! My S7 recents button hasnt worked in 2 days. The battery drain was unbelivable and Ive been getting very few notifications. In fact, I just walked out of a Sprint Store in SanFran where the techs had already left for the day... and I'm flying overseas tomorrow. I was very bummed about it, then I found this thread. 🌟⭐🌟WINNER🌟⭐🌟 Thank you!!!!!!!!!!
    JohnSmith23 likes this.
    04-28-2016 09:10 PM
  8. Omega1986's Avatar
    Thanks for posting this. I spoke with the Samsung technical person and they wanted me to go to Best Buy and have them factory reset my phone. I knew that wasn't the answer.
    JohnSmith23 likes this.
    05-18-2016 02:50 PM
  9. Drphillshine's Avatar
    Worked 100% Thanks alot
    JohnSmith23 likes this.
    06-01-2016 05:26 PM
  10. chanchan05's Avatar
    OMG THIS TOTALLY WORKED!!

    Sorry for the caps, but this made my wife think I was a hero again!!

    But, how did this happen? And will it happen again? And, can I get rid of the Nova Launcher and go back to Touchwiz?

    Thanks very much!
    Yes you can probably remove Nova, but why? As a launcher it's miles better than TouchWiz, and you won't be losing functionality.
    JohnSmith23 likes this.
    06-01-2016 09:44 PM
  11. Athena Pradier's Avatar
    Holly **** I fixed everything!!!!

    I tried what this website says but I could not change my phone's mode from "Charging" to "Software installation" so the following option did not work:
    How To Fix Missing Home And Recents Buttons, And Notification Shade That Refuses To Pull Down After Android Update

    So I went to this website where that fix was originally posted: https://plus.google.com/u/0/+PaulOBr...ts/8EGNvpY9jQa

    And I followed what the user Mike Tompkins said: "Did this using nova launcher. Long press home screen choose shortcut, activities, setup wizard, setup wizard test activity. Creates shortcut, open follow directions. Not sure if it really helps. Didn't have issue."

    And it worked!!

    Here's the fix, being broken down dummy style:
    1) Download Nova Launcher & set it as default to replace TouchWiz.
    2) Long press on the home screen.
    3) Choose Widgets.
    4) At the top, under Nova Launcher, scroll to the right & press & hold on Activities and place it somewhere empty on the home screen.
    5) Scroll down to Setup Wizard. I saw 2 Setup Wizard options.
    6) Under the first Setup Wizard option, I opened it & scrolled down to the 3rd choice which said ".SetupWizardTestActivity". It might be in a different spot for you, but look at the small writing, that's how I saw this one.
    7) Select that to create the widget shortcut.
    8) Open it. Apparently you're supposed to have a menu to go through and just click through "Next", but there wasn't one for me.
    The screen just flashed and then next thing you know, everything works!

    Thank you to the geniuses that found this solution!!
    No lie i was freaking out at midnight after i dropped my phone almost cried than i found this super skeptical about it than it worked so thank you so so much
    JohnSmith23 likes this.
    06-20-2016 01:24 AM
  12. Ram D's Avatar
    The widget has now a permanent place on my screen, if anything goes wrong again. I am wondering, how do people figure these kinds of stuff? BTW, totally worked on my Nexus 6.
    06-21-2016 02:55 PM
  13. Chriselle Co's Avatar
    Holly **** I fixed everything!!!!

    I tried what this website says but I could not change my phone's mode from "Charging" to "Software installation" so the following option did not work:
    How To Fix Missing Home And Recents Buttons, And Notification Shade That Refuses To Pull Down After Android Update

    So I went to this website where that fix was originally posted: https://plus.google.com/u/0/+PaulOBr...ts/8EGNvpY9jQa

    And I followed what the user Mike Tompkins said: "Did this using nova launcher. Long press home screen choose shortcut, activities, setup wizard, setup wizard test activity. Creates shortcut, open follow directions. Not sure if it really helps. Didn't have issue."

    And it worked!!

    Here's the fix, being broken down dummy style:
    1) Download Nova Launcher & set it as default to replace TouchWiz.
    2) Long press on the home screen.
    3) Choose Widgets.
    4) At the top, under Nova Launcher, scroll to the right & press & hold on Activities and place it somewhere empty on the home screen.
    5) Scroll down to Setup Wizard. I saw 2 Setup Wizard options.
    6) Under the first Setup Wizard option, I opened it & scrolled down to the 3rd choice which said ".SetupWizardTestActivity". It might be in a different spot for you, but look at the small writing, that's how I saw this one.
    7) Select that to create the widget shortcut.
    8) Open it. Apparently you're supposed to have a menu to go through and just click through "Next", but there wasn't one for me.
    The screen just flashed and then next thing you know, everything works!

    Thank you to the geniuses that found this solution!!
    IT WORKED! i have an S6 & my recent apps and notifications wouldnt work. I thought nothing would fix it. thanks for sharing!!
    JohnSmith23 and mndphaser like this.
    06-21-2016 05:41 PM
  14. ludzy#AC's Avatar
    Holly **** I fixed everything!!!!

    I tried what this website says but I could not change my phone's mode from "Charging" to "Software installation" so the following option did not work:
    How To Fix Missing Home And Recents Buttons, And Notification Shade That Refuses To Pull Down After Android Update

    So I went to this website where that fix was originally posted: https://plus.google.com/u/0/+PaulOBr...ts/8EGNvpY9jQa

    And I followed what the user Mike Tompkins said: "Did this using nova launcher. Long press home screen choose shortcut, activities, setup wizard, setup wizard test activity. Creates shortcut, open follow directions. Not sure if it really helps. Didn't have issue."

    And it worked!!

    Here's the fix, being broken down dummy style:
    1) Download Nova Launcher & set it as default to replace TouchWiz.
    2) Long press on the home screen.
    3) Choose Widgets.
    4) At the top, under Nova Launcher, scroll to the right & press & hold on Activities and place it somewhere empty on the home screen.
    5) Scroll down to Setup Wizard. I saw 2 Setup Wizard options.
    6) Under the first Setup Wizard option, I opened it & scrolled down to the 3rd choice which said ".SetupWizardTestActivity". It might be in a different spot for you, but look at the small writing, that's how I saw this one.
    7) Select that to create the widget shortcut.
    8) Open it. Apparently you're supposed to have a menu to go through and just click through "Next", but there wasn't one for me.
    The screen just flashed and then next thing you know, everything works!

    Thank you to the geniuses that found this solution!!
    This doesn't work for me on my partners moto xplay. I'm now stuck on the setup screens. Clicking next does nothing as it goes through all the options then just starts again. Switching the phone off restarts it into this setup.... Help!
    07-25-2016 02:02 PM
  15. jargarbo's Avatar
    This thing happened in my SGNote 4! I still have to try this but I'm using nova launcher on all my phones so its OK for me. Will get back to this thread and hopefully will work! Fingers crossed. BTW. .. With this stiff happening on my phone... It has conserved the battery so well! Not sure why but it did. Probably coz i never used it coz i didn't read any notifications that came in!
    07-29-2016 05:47 AM
  16. jargarbo's Avatar
    Wow! What the hell just happened? Whats with nova launcher helps with or phone? Wow! That's amazing! Thanks very much everyone! This one worked for me.
    07-29-2016 06:03 AM
  17. salah eddin's Avatar
    Holly **** I fixed everything!!!!

    I tried what this website says but I could not change my phone's mode from "Charging" to "Software installation" so the following option did not work:
    How To Fix Missing Home And Recents Buttons, And Notification Shade That Refuses To Pull Down After Android Update

    So I went to this website where that fix was originally posted: https://plus.google.com/u/0/+PaulOBr...ts/8EGNvpY9jQa

    And I followed what the user Mike Tompkins said: "Did this using nova launcher. Long press home screen choose shortcut, activities, setup wizard, setup wizard test activity. Creates shortcut, open follow directions. Not sure if it really helps. Didn't have issue."

    And it worked!!

    Here's the fix, being broken down dummy style:
    1) Download Nova Launcher & set it as default to replace TouchWiz.
    2) Long press on the home screen.
    3) Choose Widgets.
    4) At the top, under Nova Launcher, scroll to the right & press & hold on Activities and place it somewhere empty on the home screen.
    5) Scroll down to Setup Wizard. I saw 2 Setup Wizard options.
    6) Under the first Setup Wizard option, I opened it & scrolled down to the 3rd choice which said ".SetupWizardTestActivity". It might be in a different spot for you, but look at the small writing, that's how I saw this one.
    7) Select that to create the widget shortcut.
    8) Open it. Apparently you're supposed to have a menu to go through and just click through "Next", but there wasn't one for me.
    The screen just flashed and then next thing you know, everything works!

    Thank you to the geniuses that found this solution!!
    Oh my god i love you !!! Such a life saver <3
    07-31-2016 07:37 PM
  18. dominant's Avatar
    thanks for the fix. this really worked. 2 THUMBS UP
    08-03-2016 10:47 AM
  19. mims_D's Avatar
    Holly **** I fixed everything!!!!

    I tried what this website says but I could not change my phone's mode from "Charging" to "Software installation" so the following option did not work:
    How To Fix Missing Home And Recents Buttons, And Notification Shade That Refuses To Pull Down After Android Update

    So I went to this website where that fix was originally posted: https://plus.google.com/u/0/+PaulOBr...ts/8EGNvpY9jQa

    And I followed what the user Mike Tompkins said: "Did this using nova launcher. Long press home screen choose shortcut, activities, setup wizard, setup wizard test activity. Creates shortcut, open follow directions. Not sure if it really helps. Didn't have issue."

    And it worked!!

    Here's the fix, being broken down dummy style:
    1) Download Nova Launcher & set it as default to replace TouchWiz.
    2) Long press on the home screen.
    3) Choose Widgets.
    4) At the top, under Nova Launcher, scroll to the right & press & hold on Activities and place it somewhere empty on the home screen.
    5) Scroll down to Setup Wizard. I saw 2 Setup Wizard options.
    6) Under the first Setup Wizard option, I opened it & scrolled down to the 3rd choice which said ".SetupWizardTestActivity". It might be in a different spot for you, but look at the small writing, that's how I saw this one.
    7) Select that to create the widget shortcut.
    8) Open it. Apparently you're supposed to have a menu to go through and just click through "Next", but there wasn't one for me.
    The screen just flashed and then next thing you know, everything works!

    Thank you to the geniuses that found this solution!!
    Thanks a million for sharing this solution! I had exactly the same problem for weeks and was already desperate. Now I could finally fix it!
    08-13-2016 05:17 AM
  20. help meout's Avatar
    After repeating your steps, i m now stuck at setup wizard loophole. on last step of setup, it shows com.process,setup has stopped working.
    Neither home and recent apps button nor pull down notification bar is working.
    08-15-2016 01:27 AM
  21. iamstevie's Avatar
    After repeating your steps, i m now stuck at setup wizard loophole. on last step of setup, it shows com.process,setup has stopped working.
    Neither home and recent apps button nor pull down notification bar is working.
    Hi there - I've now got a similar problem

    Did you manage to resolve this??
    08-20-2016 10:45 AM
  22. iamstevie's Avatar
    Took a couple of hours but I've fixed this loop problem!!!

    From reading online it seems a few people, particularly on Motorola, have had this problem following a recent android update.

    Background: not my phone, but had a recent marsmashllow update. Notifications and quick settings were no longer appearing. Calls weren't getting received. Apps were randomly acting buggy. So, tried the nova launcher fix outlined above. phone got stuck in sn infinite loop, kinda like the initial setup screens when you buy a new android phone. safe mode also booted straight into that infinite loop!!.

    Running Android 6 on Motorola Moto G.

    FIX:
    I'm not a techie by any stretch of the imagination so bear with me on this.
    So...If you're getting stuck in that infinite .SetupWizardTestActivity loop:

    1) progress as far as you can through the steps (for me, id get to a point where it says please wait a few secs... Then it would go back to the beginning)

    2) when i got that far,i found if i pressed "back" rapidly, the home/back/menu buttons would reappear briefly on screen, allowing me to click the menu button (if i was quick). These buttons would not otherwise appear.

    3) so...press the menu button. Somehow (and i can't recall how), i was able to click into google search somewhere. I'm hoping this is apparent for anyone who may have this problem and get this far in the process!

    4) if you get this far, you'll find helpfully Google search let's you look for apps stored on your phone (unless you've disabled that feature!). So here i spent hours trying different things. I could search for the play store app, then try downloading apps to fix, but to no avail. For some reason I couldn't enable developer mode(and third party apps couldn't enable it either.... Is that a motorola thing??).... Usb file transfer wasn't working... Etc.

    Note at this point, you have to be very careful if clicking the back button in case you find yourself back in that loop again!! You CANNOT get to your homescreen... You will only be taken back to the infinite loop.

    5) finally two ideas came to me:

    Idea 1 (the fix):
    I searched "settings", to launch the android settings app. From here i went to apps > gear icon > app permissions. And systemically enabled every app permission on the phone.

    This, appears to have been the culprit and fixed the issue! If you go back to the infinite loop, you will hopefully find it now progresses to the end without a hitch. You're notifications and everything will also be restored!!

    Idea 2:
    if this doesn't work (and truth be told, i never got to try this), my next idea was to download a wifi file transfer app (or indeed, try ES File Explorer which i believe has functionality built in). Hopefully it will be possible to copy any files to PC, ahead of the inevitable factory restore.


    Hopefully noone else has this issue, but if you do... Good luck!
    08-20-2016 12:26 PM
  23. Harit Narke's Avatar
    My home button itself wasnt working so i could press back button home button.
    But was in vain..
    Any solution ?
    09-03-2016 12:19 PM
  24. tibyannie's Avatar
    Nova Launcher fix totally worked. I am so very glad. I had feared that I had to erase and format my phone and lose everything but this made my day! I was unable to see any notification or pull down the notification menu and the MTP option in USB wouldn't work as well. Now everything is working!! Yahoooo..... Thank you so much!!
    09-27-2016 06:06 PM
  25. Ashwin Subhash's Avatar
    Your solution worked perfectly on my moto xplay.
    Only thing is , while giving app permissions you have to select "show system apps" and specifically give permission to all of them.(actually just the setup wizard).
    Completed the setup, my notification tab is back ,so are menu and recent buttons and my phone regained the ability to receive calls again :P
    10-12-2016 02:18 AM
48 12

Similar Threads

  1. Getting Free Gear S2 from verizon promo with GS7 & Edge
    By kcoan3 in forum Samsung Gear S2
    Replies: 8
    Last Post: 04-13-2016, 04:48 PM
  2. Samsung and Android Upgrades
    By PretzelLogic in forum Samsung Galaxy S7
    Replies: 2
    Last Post: 03-24-2016, 08:11 PM
  3. Replies: 1
    Last Post: 03-24-2016, 03:37 PM
  4. Calendar a day ahead of itself Samsung S6 Edge
    By katifer_5 in forum Samsung Galaxy S6 edge
    Replies: 0
    Last Post: 03-24-2016, 03:35 PM
  5. Facebook messaging app
    By marios1441 in forum Android Apps
    Replies: 1
    Last Post: 03-24-2016, 03:13 PM
LINK TO POST COPIED TO CLIPBOARD