10-12-2017 03:19 PM
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  1. tuscanybay's Avatar
    This appears to be a wide spread problem based on the number of complaints over the Internet.

    Is your S8/S8+ having the same issue?

    Here's how to check:

    Settings > Cloud and accounts > Backup and restore > Google account

    Is your Google Drive entry greyed out like mine?
    Nicole Gonser likes this.
    08-19-2017 06:03 AM
  2. kalpit18's Avatar
    Yeah.. I just checked.. I have the same issue!
    08-19-2017 06:05 AM
  3. ABOSWORTH007's Avatar
    Yes, mine is the same. So this means our app data isn't being backed up on the Drive account?
    08-19-2017 06:06 AM
  4. blaine07's Avatar
    Same issue here.
    08-19-2017 06:55 AM
  5. Ereinion#AC's Avatar
    Mine too..... any did?
    08-19-2017 09:02 AM
  6. Ereinion#AC's Avatar
    08-19-2017 09:03 AM
  7. PJRed2008's Avatar
    Probably removed by your carrier. I have Verizon and my Drive backup is fully active but under different settings path. I have no 'clouds and accounts'.
    08-19-2017 09:05 AM
  8. RiverCity.45's Avatar
    App data is being backed up. This setting is used for other files (e.g. Docs). See the other setting for backing up app data? That setting seems still to work. If you want more info: https://support.google.com/drive/for...gBAJUto/?hl=en
    PJRed2008 likes this.
    08-19-2017 09:06 AM
  9. cass_m's Avatar
    Are you logged into Samsung for backup restore? Maybe they only allow one.
    PJRed2008 likes this.
    08-19-2017 09:06 AM
  10. tuscanybay's Avatar
    I am using Samsung backup too. Don't know if that matters. But I used to be able to use both backups on my Galaxy S7.

    This would be a temporary bug, I hope.
    08-19-2017 10:24 AM
  11. BratPAQ's Avatar
    Go to your Google drive. Tap the upper left menu. Then select backups. You'll see your device on the list. You'll see a list of backups including app data.

    I tried to uninstall Tapatalk then reinstall it again. My login accounts and all followed forums are still there. As if I didn't uninstalled it at all.

    BTW, make sure automatic restore is turned on.
    08-19-2017 12:26 PM
  12. tuscanybay's Avatar
    Go to your Google drive. Tap the upper left menu. Then select backups. You'll see your device on the list. You'll see a list of backups including app data.

    I tried to uninstall Tapatalk then reinstall it again. My login accounts and all followed forums are still there. As if I didn't uninstalled it at all.

    BTW, make sure automatic restore is turned on.
    Thanks. I saw a backup listed under Google Drive made last night. I guess it is making the backup despite the error/warning about being disabled by Admin.
    08-19-2017 04:59 PM
  13. Frostyuk72's Avatar
    I can't get it to work at all
    08-21-2017 12:53 AM
  14. nanapull3's Avatar
    Had the exact same issue with my S7 Edge. I use Google and Samsung to back up my data. Searched these forums for weeks and stumbled across a post with the answer that fixed it for me. I wish I had saved the posters name to thank them. It was due to power saving mode being turned on. Switched it off and back ups every 24 hours. No longer get the "disabled by admin" message in my Google Drive. My contacts are syncing again, also. Thanks to the person who found the solution to an issue that had been driving me nuts!!!
    08-21-2017 06:18 AM
  15. Ecm's Avatar
    Had the exact same issue with my S7 Edge. I use Google and Samsung to back up my data. Searched these forums for weeks and stumbled across a post with the answer that fixed it for me. I wish I had saved the posters name to thank them. It was due to power saving mode being turned on. Switched it off and back ups every 24 hours. No longer get the "disabled by admin" message in my Google Drive. My contacts are syncing again, also. Thanks to the person who found the solution to an issue that had been driving me nuts!!!
    I have power Saving mode Off, and still have the "disabled by administrator" message.
    08-21-2017 06:38 AM
  16. nanapull3's Avatar
    I'm sorry you are still having this issue. Keep searching these forums. This group is a treasure trove of genius' when it comes to androids. Hope you get resolution soon. Best of luck, and so sorry this did not help.
    08-21-2017 07:19 AM
  17. Frostyuk72's Avatar
    just speaking to Google and I qoute a fix will be rolled out around the 21st of September 2017
    ol_jackburton likes this.
    08-21-2017 08:19 AM
  18. Frostyuk72's Avatar
    from what I've been told I'm the first to report that my phone or my tablet are not backing up to Google drive which I find hard to believe
    08-21-2017 08:23 AM
  19. AC Question's Avatar
    Looks like it's been going on for some time with no resolution, which is unacceptable.
    Bottom of the line my phone (Galaxy 8 and latest update) and apps are not being backed up to my Google Cloud drive--this is scary.
    Please somebody update!!
    08-29-2017 06:47 PM
  20. B. Diddy's Avatar
    Welcome to Android Central! Do you use a work account on your phone? If so, there might be a security credential that's preventing you from using Google Drive.
    08-29-2017 06:52 PM
  21. PJRed2008's Avatar
    Welcome to Android Central. Have you gone online and made sure your S8 is shown as an Active device on your Google account? Are you properly signed in to Google on your phone? Can you access Drive from your phone?

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Android Central.
    08-29-2017 06:53 PM
  22. ameneses54's Avatar
    No, it's just a personal account
    08-29-2017 06:54 PM
  23. ameneses54's Avatar
    Thanks, it's yes to all your concerns and question. I even have the message in the Google drive app that my phone has not been backed up!!!
    08-29-2017 07:02 PM
  24. PJRed2008's Avatar
    Mod Note: Thread moved for better visibility.
    08-29-2017 07:06 PM
  25. B. Diddy's Avatar
    Where are you seeing this error message, and what's the exact wording?

    Go to Settings>Security​, and tap Clear Credentials.
    08-29-2017 07:20 PM
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