1. novahob's Avatar
    Has anyone had any problems with these apps working?

    I have a random problem where something happens and I can't get these apps to work.

    Netflix - just stays on the loading screen when the logo.I've seen the attached message once appear from the Netflix app.

    Prime video - app just has the loading circle

    Google Movies - app loads ok and you can navigate around but can't play a movie. Click play and a blank screen shows.

    The only thing which fixes this is a phone restart. I have a unlocked UK S8 on the stock firmware.

    I have spoken to Samsung support on Twitter but basically they recommended a soft reset which doesn't seem to fix it long term.

    Sent from my SM-G950F using Tapatalk
    11-14-2017 04:21 AM
  2. DCTR Zoom's Avatar
    I only use Netflix. Works perfectly.
    11-14-2017 04:27 AM
  3. TerriE25's Avatar
    I had the issue with Netflix the other week. And after a few days it just started working again.

    I tried restarts, clearing cache, deleting and reinstalling. and in the end I just had to wait
    11-14-2017 07:23 AM
  4. tube517's Avatar
    Netflix and Amazon Prime work great. I don't use Google Play TV
    11-14-2017 01:56 PM
  5. novahob's Avatar
    I had the issue with Netflix the other week. And after a few days it just started working again.

    I tried restarts, clearing cache, deleting and reinstalling. and in the end I just had to wait
    Thanks all for replies. Does seem a random problem, but does indicate it's a problem with device and not the apps. For 3 apps to have the same problem at the same time it had to be the device. Hopefully it's software and Oreo will fix it.
    11-14-2017 02:00 PM

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