1. Njbrandon's Avatar
    I've had the S8 since it came out and never had this problem until this week. On their phone it says unable to send, or failed.
    07-22-2018 01:11 PM
  2. Mooncatt's Avatar
    Did you have an iPhone before this? Usually this issues is because you use to use iMessage on an Apple phone, which is a different protocol than SMS/MMS messaging that everyone else uses. To fix it, you need to de-register your phone number from iMessage. This way, when they send a message to your number, iMessage no longer tries sending via its own protocol.
    RonW3 likes this.
    07-22-2018 01:34 PM
  3. Njbrandon's Avatar
    Why would that just start causing issues if it worked fine the past year? I tried the deregister but it says my number was already removed.
    07-22-2018 01:49 PM
  4. Rukbat's Avatar
    Can you receive texts from anyone else? If so, tell them to check SMS on the next text they send you. If not, your phone has a problem.
    07-22-2018 06:42 PM
  5. RonW3's Avatar
    Did you have an iPhone before this? Usually this issues is because you use to use iMessage on an Apple phone, which is a different protocol than SMS/MMS messaging that everyone else uses. To fix it, you need to de-register your phone number from iMessage. This way, when they send a message to your number, iMessage no longer tries sending via its own protocol.
    Thank you for this info. This was driving me batty. Fixed the problem in short order!
    08-24-2018 08:34 PM

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