Samsung Galaxy Tab 3 7.0 Battery Notification No Longer Updating
This is a bit of a long story, but the bottom line is that the battery percentage notification on my tablet is no longer working, so I can't tell how much power I have left on the tablet. The battery is charging, but the notification is always showing 100%.
It started when I installed a battery saving app, GreenPower Premium Battery Saver, which I download because it was suggested by Samsung because they were giving a free download. After I installed it, I was using the tablet unplugged for a while, and the percentage went as low as 63%, but then didn't go any further. When I saw that it was still at 63% while it was unplugged, I just figured it was the app doing a great job.
Later in the day, the tablet suddenly dropped to 3% without warning. When I plugged it in to charge it back up, it showed that it was charging, but the percentage never changed from 3%. I couldn't use the tablet unplugged because I would keep getting the message saying I needed to plug in the tablet. It stayed that way for about two weeks, and didn't change until when I took the tablet into work and plugged it into a different jack. When I turned it on, it showed 100%. Don't know why that made a difference, but it did. It was unplugged for about two hours before I plugged it into the other jack.
It stayed at 100% for several weeks, never changing, but still charging. One night, I didn't charge the tablet, and was using it unplugged for about 30 minutes in the morning. I restarted the tablet because something seemed strange with a video I was playing, and when it restarted, the percentage was 0%! I plugged it in to charge it, but the percentage never changed from 0%. I then contacted Samsung support and did all of the things they suggested: soft reset; running in safe mode; and finally, factory reset. After doing all of these things, the percentage stayed at 0%.
Samsung suggested that I take it to Sprint for repair, which I had planned to do. By accident, I dropped the tablet on the living room carpet, and when I turned it back on, the percentage went back up to 100%! It is now at 100%, but it never changes. I even took it to Sprint, but was told they don't repair tablets.
I don't know what else to do. Has anyone else had this issue? I can charge the battery, and I periodically use it unplugged, but I have to plug it back in after a short time to make sure I don't have an issue with the indicator suddenly dropping on me. Is this a software issue caused by that battery saver app? Is this a hardware issue? Do I need a new battery? Any help or guidance is appreciated. I just need to know what to do before I send it in for repair or replacement.
Thanks!!
This is a bit of a long story, but the bottom line is that the battery percentage notification on my tablet is no longer working, so I can't tell how much power I have left on the tablet. The battery is charging, but the notification is always showing 100%.
It started when I installed a battery saving app, GreenPower Premium Battery Saver, which I download because it was suggested by Samsung because they were giving a free download. After I installed it, I was using the tablet unplugged for a while, and the percentage went as low as 63%, but then didn't go any further. When I saw that it was still at 63% while it was unplugged, I just figured it was the app doing a great job.
Later in the day, the tablet suddenly dropped to 3% without warning. When I plugged it in to charge it back up, it showed that it was charging, but the percentage never changed from 3%. I couldn't use the tablet unplugged because I would keep getting the message saying I needed to plug in the tablet. It stayed that way for about two weeks, and didn't change until when I took the tablet into work and plugged it into a different jack. When I turned it on, it showed 100%. Don't know why that made a difference, but it did. It was unplugged for about two hours before I plugged it into the other jack.
It stayed at 100% for several weeks, never changing, but still charging. One night, I didn't charge the tablet, and was using it unplugged for about 30 minutes in the morning. I restarted the tablet because something seemed strange with a video I was playing, and when it restarted, the percentage was 0%! I plugged it in to charge it, but the percentage never changed from 0%. I then contacted Samsung support and did all of the things they suggested: soft reset; running in safe mode; and finally, factory reset. After doing all of these things, the percentage stayed at 0%.
Samsung suggested that I take it to Sprint for repair, which I had planned to do. By accident, I dropped the tablet on the living room carpet, and when I turned it back on, the percentage went back up to 100%! It is now at 100%, but it never changes. I even took it to Sprint, but was told they don't repair tablets.
I don't know what else to do. Has anyone else had this issue? I can charge the battery, and I periodically use it unplugged, but I have to plug it back in after a short time to make sure I don't have an issue with the indicator suddenly dropping on me. Is this a software issue caused by that battery saver app? Is this a hardware issue? Do I need a new battery? Any help or guidance is appreciated. I just need to know what to do before I send it in for repair or replacement.
Thanks!!
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