1. Jeff Green3's Avatar
    When using a Galaxy Tab S7 the Files app crashes when attaching a file to an outgoing Gmail email. The probem occurs in both the Gmail App as well as the web version. The app that crashes is version r_aml_301500700.

    Can anyone help me?
    01-31-2021 10:37 AM
  2. SpookDroid's Avatar
    Have you tried attaching it directly from the GMail app (selecting the file from the attachment option in GMail and not by using the 'share' option from the Files app)?
    01-31-2021 01:35 PM
  3. Rukbat's Avatar
    Gmail runs what appears to be an internal file manager when you try to attach a file.

    @Jeff Green3:

    Try FairEmail. (It's a sort-of-clone of Thunderbird, reworked for Android. Very fast response from the developer, if you have a problem with it.)
    01-31-2021 02:12 PM
  4. Jeff Green3's Avatar
    I have the same problem attaching directly from the Gmail app as well as the web version of Gmail. I have no difficulty sending a file if I share the file using Gmail. The difficulty is that it is difficult to reply to an email with an attached file. The problem seems to be the File app that is native to Gmail.
    01-31-2021 03:28 PM
  5. SpookDroid's Avatar
    I see no issues on my tablet. Have you tried clearing Gmail's cache/data? (remember, data will likely reset any custom settings like swipe actions)
    01-31-2021 10:57 PM
  6. B. Diddy's Avatar
    I moved this from the Galaxy S7 forum (for the phone) to the Tab S7 forum.

    Is the file on Internal Storage or the SD card?
    02-01-2021 12:11 AM
  7. Jeff Green3's Avatar
    The file is in Internal Storage. I found in a google search that developers at Lenovo had identified the same problem.
    02-01-2021 03:01 PM
  8. B. Diddy's Avatar
    The file is in Internal Storage. I found in a google search that developers at Lenovo had identified the same problem.
    Do you also have a Tab S7, or are you using a device from a different manufacturer?

    I just tested it on my Pixel 3 XL, and it works fine, so it doesn't seem to be a universal problem with the Gmail app.
    02-01-2021 03:37 PM
  9. Jeff Green3's Avatar
    The attach issue is only on my Tab S7. I also have a Galaxy Note 9 and there is no problem.
    02-01-2021 04:53 PM
  10. FunToFunky's Avatar
    Reproduced on Galaxy Tab S7, Files app crashes when browsing files from any browser or app.
    02-02-2021 04:22 PM
  11. Gary_Berg's Avatar
    I was able to reproduce with One UI v3.1.

    I'm wondering if this is related to what is keeping the Gmail app from updating. It seems to be stuck on a version from last summer...
    02-02-2021 07:37 PM
  12. mustang7757's Avatar
    The attach issue is only on my Tab S7. I also have a Galaxy Note 9 and there is no problem.
    Try 2 things with the gmail app
    1. Reset it , long press the icon then tap into >scroll to storage and clear data and force stop.

    2. Uninstall the update to it , dint let play store update it and test .
    02-02-2021 07:47 PM
  13. Jacques Schaub's Avatar
    Reproduced on Galaxy Tab S7, Files app crashes when browsing files from any browser or app.
    I had the same issue on my Teclast M40 Tablet: Unable to attach any file to a message in any application (e-mail, WhatsApp, Skype, Facebook, etc...).
    "File" application crashed all the time. This is the default app to attach a file, and no way to change this.
    Because "File" is a factory pre installed application, I was unable to reinstall it or deactivate it, or stop it. I tried to clear cache & user info, no success.

    Finally, I solved it: in the "File" application dedicated to accomplish this task. There is an option is the "File" application to activate "Display notifications" (it was deactivated). Then, miracle ! It works !
    Very strange ! Maybe I did deactivate it, causing the problem because at the beggening, it was working fine. Better to take care when deactivating something...

    I hope this info can help some of you...

    Please let me know if ti worked for you.
    pags11 likes this.
    02-04-2021 03:59 AM
  14. FunToFunky's Avatar
    This issue is now resolved for me.

    I backed up to Samsung Cloud and performed a factory reset on the Tab S7, then restored from the backup. File browse is now working. The only software version difference I see is:

    Google Play system update: 1 January 2021 --> 1 September 2020

    (didn't get to try the "Notification" fix mentioned above before resetting)
    pags11 likes this.
    02-04-2021 07:53 AM

Similar Threads

  1. How to Get rid of This Virus From My Phone?
    By Bruce_205 in forum Samsung Galaxy S9 & S9+
    Replies: 15
    Last Post: 02-08-2021, 12:46 AM
  2. S21 Android Data Files Hidden Cannot read with my files app
    By Greg Desanto in forum Samsung Galaxy S21 & S21+ & S21 Ultra
    Replies: 10
    Last Post: 02-03-2021, 01:00 PM
  3. Smart Switch backed up files as .bk and now won't open them. Please help.
    By oceanguyty in forum General Help and How To
    Replies: 2
    Last Post: 01-31-2021, 10:24 AM
  4. How to Get rid of This Virus From My Phone?
    By Bruce_205 in forum Android Security Talk
    Replies: 0
    Last Post: 01-31-2021, 12:15 AM
  5. Android > Google Text to Speech or Google voice > How to Repair!
    By Steve_Karl in forum Samsung Galaxy S5
    Replies: 1
    Last Post: 01-30-2021, 07:58 PM
LINK TO POST COPIED TO CLIPBOARD