Ok I can't shake this standalone thing. I have the Samsung watch 4g LTE/Bluetooth, and I have been going crazy with my watch always going on standalone. I know what it is but I don't understand why it keeps coming on. I bought this one cause I want the option of leaving my phone in my truck while I am at work so I don't have to have the phone in me, but it seems recently when I turn off the Bluetooth it used to go to remotely which is good because it's still uses my phone it's just not connected to my Bluetooth. But now every time I take it off Bluetooth it automatically goes to standalone it does not connect remotely, this is annoying because when it goes to standalone it does not connect with my phone which means people who try to call me or text me I don't get it unless they call the number on the watch which nobody has. I don't understand why if I'm paying for the LTE version meaning that if it's not connected to the Bluetooth it should work off my Verizon wireless network which is connected to my phone. Even if I keep it on Bluetooth and when I leave the area it disconnects it goes on to standalone and then when I come back close to my phone it just stays on standalone it doesn't reconnect I don't understand is anybody else have this problem?
Standalone
- Thread starter Diamonddawg31
- Start date
arunma
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- Dec 3, 2015
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When did this start happening? It happened to my watch starting this Saturday. Apparently others are having the same issue:
https://us.community.samsung.com/t5/Galaxy-Watch/Galaxy-watch-Remote-connection-to-phone/m-p/524624
My guess it's a server side issue with Samsung. Hopefully they'll fix it soon. Really sucks though given how expensive this watch is.
https://us.community.samsung.com/t5/Galaxy-Watch/Galaxy-watch-Remote-connection-to-phone/m-p/524624
My guess it's a server side issue with Samsung. Hopefully they'll fix it soon. Really sucks though given how expensive this watch is.
Yes it happened around then.. It sucks, I can't even go out of Bluetooth or it goes into standalone. I really hope they fix this, the whole of getting this was so I didn't have to have my phone on me you know
arunma
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Can you please keep me posted on when and if you find out it got fixed? I will do the same
arunma
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Of course! I'll be following this pretty closely. I use the remote connection feature every day while jogging, and this is going to put some annoyance into my routine since I've come to rely on getting texts and emails while out on the trail. First world problem, I know.
Yes I will too. Yeah I work for UPS, I didn't like having the bulky phone on me bumping into things, dropping it, so this was working out so good. I could just leave it in my truck the whole day and would be able to get everything.... And now this. I hope they fix this soonOf course! I'll be following this pretty closely. I use the remote connection feature every day while jogging, and this is going to put some annoyance into my routine since I've come to rely on getting texts and emails while out on the trail. First world problem, I know.
Hey guys, I am having the same issue. Galaxy Watch LTE TMobile. I have been trying to communicate with Samsung support via Twitter, but to no avail. Please keep me posted as well.
skatergirl
Retired Moderator
- Mar 22, 2011
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When I get someone here at my house to test this I will. I don't have anyone to call me right now if I get out of bluetooth range.
Do you have the Verizon number share feature between your watch and your phone? I imagine you do but I just thought I would ask.
Do you have the Verizon number share feature between your watch and your phone? I imagine you do but I just thought I would ask.
arunma
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Yeah the link I posted is also broken now. Man, for a company that makes such excellent hardware I've got to say that Samsung's software sucks all around.
arunma
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There's a much easier way to test it. Just turn off your phone's Bluetooth and wait for your watch to go into LTE mode (should take 30 seconds). If you wait a couple minutes and it still says "standalone" instead of "remotely connected," you'll know you're having the same issue as the rest of us.
nofaithineli
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- May 29, 2016
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Thanks for your diligence on this matter. Is there anything or anyone I can try to contact to get this resolved?
arunma
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Honestly I highly doubt it. I love Samsung's products, but their customer service is awful. I once had an issue with my USB OTG connectivity on my S8+ dying after I plugged in a Gear VR. I got not one but two warranty replacements and had the same issue. They never resolved it. On my Gear S3 Frontier, the Tizen 4.0 update killed my battery life. It went from 2.7% discharge per hour to 8% per hour. Their rep on Twitter couldn't help. The Galaxy Watch's Spotify app has had a problem since 2016 where it will log you out of your account when you delete the cached music, causing you to have to enter a long, alphanumeric string username just to log back in. It was fixed literally less than a month ago, in Spring 2019. The Samsung Health app on Tizen has had a timezone issue with food calorie entries for the past two years which makes it go haywire if you enter calories after UTC time has switched to the next day and you are still in a previous timezone. I've contacted them about this and nothing has changed, despite that they probably just need to fix one line of code. And now this. The T-Mobile rep had no idea what was going on and simply suggested I unpair and re-pair my phone. To be fair, she admitted she was just going through the checklist, but I told her I wasn't going to erase all my data just to try a solution which was very unlikely to work. Samsung won't respond to their customers no matter how loudly we clamor.
Having said that, I don't want to sound overly irate. If we were Apple users we'd be dealing with battery curtailments, and if we were buying Huawei our data would be at risk from foreign governments or something. Besides that, this problem likely won't be as egregious as the other issues I listed above. Samsung's remote connection servers have gone down previously - even during the short lifespan of the Galaxy Watch - and the problem has been fixed in a couple of days or so. Really my frustration derives from the fact that Samsung makes really good products and clearly puts a lot of money into their R&D department, but then fail at software development and customer service, which ostensibly are cheaper than fabricating 8 nm CPUs en masse. There are some simple things they could do to vastly improve their experience, and they don't do those things.
Aw well, end of rant.
Very well said....I am a huge Samsung fan myself... Everything I have is Samsung and like you said the customer service is horrible. I really hope they resolve this issue quickly, I would hate to have paid for the LTE version of the watch and not be able to use it.Honestly I highly doubt it. I love Samsung's products, but their customer service is awful. I once had an issue with my USB OTG connectivity on my S8+ dying after I plugged in a Gear VR. I got not one but two warranty replacements and had the same issue. They never resolved it. On my Gear S3 Frontier, the Tizen 4.0 update killed my battery life. It went from 2.7% discharge per hour to 8% per hour. Their rep on Twitter couldn't help. The Galaxy Watch's Spotify app has had a problem since 2016 where it will log you out of your account when you delete the cached music, causing you to have to enter a long, alphanumeric string username just to log back in. It was fixed literally less than a month ago, in Spring 2019. The Samsung Health app on Tizen has had a timezone issue with food calorie entries for the past two years which makes it go haywire if you enter calories after UTC time has switched to the next day and you are still in a previous timezone. I've contacted them about this and nothing has changed, despite that they probably just need to fix one line of code. And now this. The T-Mobile rep had no idea what was going on and simply suggested I unpair and re-pair my phone. To be fair, she admitted she was just going through the checklist, but I told her I wasn't going to erase all my data just to try a solution which was very unlikely to work. Samsung won't respond to their customers no matter how loudly we clamor.
Having said that, I don't want to sound overly irate. If we were Apple users we'd be dealing with battery curtailments, and if we were buying Huawei our data would be at risk from foreign governments or something. Besides that, this problem likely won't be as egregious as the other issues I listed above. Samsung's remote connection servers have gone down previously - even during the short lifespan of the Galaxy Watch - and the problem has been fixed in a couple of days or so. Really my frustration derives from the fact that Samsung makes really good products and clearly puts a lot of money into their R&D department, but then fail at software development and customer service, which ostensibly are cheaper than fabricating 8 nm CPUs en masse. There are some simple things they could do to vastly improve their experience, and they don't do those things.
Aw well, end of rant.
arunma
Well-known member
- Dec 3, 2015
- 1,539
- 44
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Still nothing when I checked it this morning
After the update, I still cannot get a remote connection.
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