1. spacemanZ10's Avatar
    Since downloading the latest android 8 my camera won't open from the app or the side button? Anyone else having this issue? Thanks
    11-23-2018 01:22 PM
  2. Rukbat's Avatar
    Have you tried a different camera app, to isolate whether the problem is hardware or software? The camera module could have gone bad at the same time as the update happened.
    11-23-2018 03:57 PM
  3. spacemanZ10's Avatar
    Downloaded a new app and it won't open it says the camera function on the smartphone has crashed. This is since the android update 8.0.0 very pissed as had to send this phone back after 3 months when camera stopped focusing.
    11-24-2018 03:07 AM
  4. djeire84's Avatar
    Since downloading the latest android 8 my camera won't open from the app or the side button? Anyone else having this issue? Thanks
    First thing you need to do is do a hardware test.

    Settings
    Support
    Tests

    Run them all and see does the camera respond. If it does uninstall any camera app that didn't come installed on the phone.
    If it doesn't respond do a soft reset first.

    Turn off phone fully
    Wait a minute
    Press and hold volume up and power together until vibrate.
    Run tests again if it fails Hard Reset
    **Back up your phone first
    Settings
    Backup**

    To hard reset
    Settings
    System
    Reset
    Factory data reset.
    Wait and set up the phone as normal.

    Run tests again if it fails further get the phone to nearby Sony repair centre or if under warranty go to where you bought it.

    Let us know how you get on.

    Éire
    11-24-2018 03:29 PM
  5. spacemanZ10's Avatar
    Soft reset and tests didn't work, flash doesn't work. It just says camera not available. Amazingly in tests the part about crashed apps doesn't list the camera at all.
    Will try hard reset.
    11-25-2018 03:28 AM
  6. spacemanZ10's Avatar
    Unfortunately a hard reset and reinstall hasn't rectified it. No camera just says camera stopped working when i do the test. Looks like sending it back for the third phone in space of a year. Very disappointing as I love the look of the Sony phones. Also battery life has never been good on this phone. Might go to the blackberry key2 le, I miss my blackberry passport.
    11-25-2018 07:56 AM
  7. spacemanZ10's Avatar
    Or should I wait for the next android update to fix it?
    11-25-2018 05:25 PM
  8. B. Diddy's Avatar
    Does it work in Safe Mode? https://support.sonymobile.com/us/xp...399b11c00699b/
    11-27-2018 12:13 PM
  9. djeire84's Avatar
    Yes that was the next thing we should try.

    Éire
    11-28-2018 12:35 AM
  10. djeire84's Avatar
    Or should I wait for the next android update to fix it?
    Have you removed third party camera apps to see if its a software conflict. Remove them all.

    Éire
    11-28-2018 12:36 AM
  11. spacemanZ10's Avatar
    Yes removed third party apps only downloaded one to test it. No it doesn't work in safe mode. Thanks
    11-28-2018 04:10 PM
  12. B. Diddy's Avatar
    Was this an official system update over-the-air, or did you download an update file from a website and install it manually?

    Also, when you say "hard reset," you're talking about a factory data reset, correct?
    11-28-2018 04:23 PM
  13. spacemanZ10's Avatar
    Hi yes it was official over the air, and yes full factory reset. I am still logging back into apps days later. Thanks
    11-29-2018 09:36 AM
  14. djeire84's Avatar
    Hi yes it was official over the air, and yes full factory reset. I am still logging back into apps days later. Thanks
    Take it back to the store you bought it from if under warranty or you can send it to your local Sony Repair facility to get it fixed. So sorry to hear your having issues with it.

    Éire

    Edit: have you tried a repair using the Sony Xperia Companion on your pc. It flashes firmware to your phone and it does help with hardware issues. Try this final step before the above step I outlined.
    11-29-2018 10:46 AM
  15. B. Diddy's Avatar
    Since the camera has already been repaired or replaced, it could be a coincidence -- maybe the camera failed on its own again right around the time of the update. In any case, I agree with djeire84 -- contact Sony if it's still under warranty.
    djeire84 likes this.
    11-29-2018 11:38 AM
  16. spacemanZ10's Avatar
    When it last failed they replaced it so I assums this new one still has warranty.
    I tried the Xperia companion but it doesn't pick up the phone is connected. The phone charges when connected but companion does not find it and I tried the troubleshoot also. Hey ho
    11-29-2018 01:36 PM
  17. spacemanZ10's Avatar
    Thanks for all your help though 👍
    B. Diddy likes this.
    11-29-2018 01:38 PM
  18. djeire84's Avatar
    When it last failed they replaced it so I assums this new one still has warranty.
    I tried the Xperia companion but it doesn't pick up the phone is connected. The phone charges when connected but companion does not find it and I tried the troubleshoot also. Hey ho
    To use companion make sure the screen is unlocked connect USB a notice appears on your phone chose transfer files then the companion should see your device.

    If it doesn't update the program and restart the PC. Then do above.

    If it doesn't work then uninstall and reinstall companion and do the above steps outlined.

    Try this before sending the phone back because I don't know but some manufactures will fix something for free once and other fixes are charged if your sending it back make sure you ask about fee.

    Éire
    12-08-2018 07:40 PM
  19. djeire84's Avatar
    Since the camera has already been repaired or replaced, it could be a coincidence -- maybe the camera failed on its own again right around the time of the update. In any case, I agree with djeire84 -- contact Sony if it's still under warranty.
    Much appreciated 😊

    Éire 💖
    12-08-2018 07:41 PM
  20. spacemanZ10's Avatar
    Tried re installing companion and even a different Sony cable but it won't detect the phone. So will wipe it and send it back tomorrow. Will let you know when it's back. Thanks
    12-09-2018 03:09 PM
  21. djeire84's Avatar
    Tried re installing companion and even a different Sony cable but it won't detect the phone. So will wipe it and send it back tomorrow. Will let you know when it's back. Thanks
    No worries. We are here if you need further help.

    Best of luck.

    Éire
    12-09-2018 06:58 PM
  22. spacemanZ10's Avatar
    Sony said it's beyond repair and not warranty repair because of scratches on the phone!! The damn camera worked until the update.so £24 to get it back, they keep it and give me a £20 voucher, no thanks no more Sony! Or they replace it for £250!!
    Might just leave it and buy something else like a Motorola for half the price!
    Or get it back and live without the camera.....

    Posted via Android Central App
    12-24-2018 02:52 AM
  23. djeire84's Avatar
    Sony said it's beyond repair and not warranty repair because of scratches on the phone!! The damn camera worked until the update.so £24 to get it back, they keep it and give me a £20 voucher, no thanks no more Sony! Or they replace it for £250!!
    Might just leave it and buy something else like a Motorola for half the price!
    Or get it back and live without the camera.....

    Posted via Android Central App
    They wouldn't of said its beyond repair they would of put a new camera module onto it for you. You also could of opted for a refurbished XA1. Sony wouldnt of just said no straight out. When my screen got broken and sent. It the options were (lucky for me I got my original phone back with just a new screen)
    * 120 euro for a new screen
    * 20 euro money off card
    * if the above don't suffice then they would of returned it not fixed.

    I don't know but if you wish to move from Sony its your perogative. I wish you good luck in your next device.

    Éire
    12-25-2018 03:24 PM
  24. spacemanZ10's Avatar
    I'm sorry but they did say it was beyond repair as I rang them to query it! I don't see why they couldn't put a new camera in either!! I've always liked that sony phones look different to other slabs, but this has seriously put me off, having to send it back twice in one year and now I'm £250 down.

    Posted via Android Central App
    12-27-2018 04:55 AM

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