09-13-2017 11:37 PM
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  1. Scott_LAN's Avatar
    There are times when I receive pictures in text messages that fail to download when I click the "download" button in the text messages. What is the cause for this (if anyone else is experiencing this) and how can I correct this? Is there a work-around that I can do to get the pictures to download?

    Thanks!
    04-01-2013 10:07 AM
  2. Uglyfido's Avatar
    Is your data turned on? Having the data off is the only way that I have had pictures fail to download.
    04-01-2013 10:16 PM
  3. Uncle Reemus's Avatar
    Is your data turned on? Having the data off is the only way that I have had pictures fail to download.
    This is correct... Make sure the data is on and everything will be fine.

    Sent from my AT&T Galaxy S3
    04-01-2013 10:18 PM
  4. Scott_LAN's Avatar
    I do have my data on and I even have the phone set to USB debugging in Developer's Options.
    04-07-2013 09:57 PM
  5. Jennifer Stough's Avatar
    My DNA does the same thing sometimes. I noticed it normally does this when there are multiple pictures trying to download. I restart the phone and after initial bootup all is well in the world again.

    Sent from my Verizon Droid DNA
    04-07-2013 09:59 PM
  6. droidbishop45's Avatar
    I had the same problem and this worked for me and a friend of mine. Go to your messages and click settings. Scroll down to where it says mulitmedia messages (mms) settings and make sure that auto retrieve is NOT turned on. When you receive a picture you will have to click on download and it should work. Every now and then after I click download it doesn't open up right away....if it hasn't in about 5 mins I restart my phone and it is there. Hope this helps.
    Steven Howard1 likes this.
    04-13-2013 01:43 PM
  7. tekaytalks's Avatar
    Are there any other solutions. Someone tried to send me about 6 photos in a message over a period of time. The first two photos came through with no problem whatsoever. But then 3 hours later when they sent another photo and then again an hour later three more photos, none of them would download. My data is on as far as I know (just update to GB27 yesterday, so the phone has rebooted several times). I click on the DL button then and I just get an error notification that the MMS wouldn't download. These aren't large files (~52K) and I even went through and cleared all app cache in case I was out of memory.

    It's not super important that I get these photos, but I'd like to solve that issue and then hopefully prevent this MMS error message in the future.
    Sandy Dunnam likes this.
    05-23-2013 12:16 PM
  8. BeatsByMarkus's Avatar
    This worked for me, thank you thank you for your help!
    07-21-2013 04:10 PM
  9. qz0xr3's Avatar
    I had the same problem and this worked for me and a friend of mine. Go to your messages and click settings. Scroll down to where it says mulitmedia messages (mms) settings and make sure that auto retrieve is NOT turned on. When you receive a picture you will have to click on download and it should work. Every now and then after I click download it doesn't open up right away....if it hasn't in about 5 mins I restart my phone and it is there. Hope this helps.
    Tried that and didn't work for me.
    07-23-2013 11:54 AM
  10. srkmagnus's Avatar
    Tried that and didn't work for me.
    Have you updated profile and prl yet? Try that and see if you have some success with downloading the images.
    07-24-2013 11:05 AM
  11. qz0xr3's Avatar
    Have you updated profile and prl yet? Try that and see if you have some success with downloading the images.
    Yes, that didn't seem to have any affect. Still unable to download the picture.
    07-24-2013 02:38 PM
  12. sharon ames's Avatar
    Picture tex wont download
    08-12-2013 03:38 PM
  13. srkmagnus's Avatar
    Picture tex wont download
    Have you tried the above solutions?
    08-14-2013 05:47 PM
  14. cyberdman's Avatar
    I get this same thing every now and again. It just happened a few minutes ago. I tried every suggestion possible and it doesn't work. 99% of the time if someone sends me a message with a picture it is no problem. Even tow back-to-back messages with a picture attached is usually no problem. It is when I get a bunch of them in a row, some will come through, others will have a download button in the message. When I click the button, I usually get an error message and I can never, ever get the picture no matter how many times I click the button.
    08-20-2013 02:10 PM
  15. Ian Seaborne's Avatar
    Turning auto retrieve OFF on mms settings has just fixed wife's phone after not working for months! Thank you to those who suggested it. Now in wife's very good books! Thank you.
    Steven Howard1 likes this.
    09-14-2013 12:31 PM
  16. LaurieLorraine Fair's Avatar
    When I spoke to T-Mobile they were very helpful. Go to Settings, Mobile Network Settings. Click on Acces Point Names (APNs). Tap on Menu (bottom left side of phone) Click on Reset to default. Should work. It helped me. Love my T-Mobile <3
    09-20-2013 07:07 PM
  17. Mary Beth Biffl's Avatar
    There are times when I receive pictures in text messages that fail to download when I click the "download" button in the text messages. What is the cause for this (if anyone else is experiencing this) and how can I correct this? Is there a work-around that I can do to get the pictures to download?

    Thanks!
    12-10-2013 11:12 PM
  18. Shamel Turner's Avatar
    Selecting APN (Access Point Network) and resetting it to default did the trick for me. Good info...thank you .
    Veronica Peterein likes this.
    12-24-2013 12:15 PM
  19. Veronica Peterein's Avatar
    I can not get photos sent by text message
    02-10-2014 10:53 PM
  20. Heather Jordan1's Avatar
    I have the same problem with my s5. I have 2 messages to download and they just will not download, I have signal and my wifi is connected but they will not download
    04-28-2014 02:18 PM
  21. Donita Smith's Avatar
    I can't download pictures sent to me through text messages. I always receive an error message stating "unable to download at this time. If you have the solution or if anyone knows the solution can you PLEASE HELP ME?
    Donita
    06-02-2014 11:14 AM
  22. Steven Howard1's Avatar
    droidbishop45 =thank you, ATT person told me my Galaxy II was too old lol. your solution (under the message settings)worked for me. Thanks
    01-15-2015 03:45 PM
  23. Karen Svinareff's Avatar
    I tried everything and this is what worked. TYSVM!
    08-26-2015 03:43 PM
  24. D Andrea Conway's Avatar
    What worked for me (finally!!) was:
    1. wi-fi off
    2. auto download off

    I had tried everything, but turning the wi-fi off finally got mms to download.
    09-13-2015 02:05 PM
  25. Celia Wynn's Avatar
    YEEEEEESSSSSSSS... you did it for me. Thank you, thank you, thank you.
    10-24-2015 07:05 PM
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