Odd Call Log Issue - Missing Log Entries

[cgordonn]

ATT GN2, running JB 4.1.2 custom ROM. I have also had this same issue running stock ATT JB 4.1.2 ROM.

I'm having an odd issue with missing call log entries, with some but not all calls I receive or make. This issue occurs with calls I miss, calls I answer or calls I choose to ignore. The log entries for the calls in question are not visible in the call log, no matter which "view by" setting I filter the log with. My log is always set to "all calls". Now here is the interesting thing, the only way I can get the missing entries to display, is to select "delete" from the log menu. Then all entries and their dates and times are visible. If I switch back to "all calls" the entries disappear again.

So, has anyone else experienced this issue?

 

[cgordonn]

Anyone?

 

[cgordonn]

117 views. Guess I am the only one with this odd problem.

 

[gmcelfresh]

Me too!!!! And it is driving me crazy! Esp because its usually work numbers that are missing and I have to record the time of the calls ;-( I have tried to delete the contact and make a new one, but the next time they call or I call them it is missing after I hang up. Someone please help =}

 

[cgordonn]

Ahhh haaa another with the same problem. What version and type of ROM are you running, stock or custom. Also, all my contacts were imported over from an iPhone 5/iCloud. I'm wondering if this had anything to do with affecting my contacts. Anything similar in your case?

Sent from my SAMSUNG-SGH-I317 using Android Central Forums

 

[gmcelfresh]

I just have the stock phone. I did switch over from an iphone, but the problem I am having is with contacts I have just added manually. Sorry for the delay in reply. I had to download an app to get my accurate call logs with times so that I could use that for work :-(

 

[Luis Barboza]

I have the same problem. I just found that if I turn the phone to landscape position, then the logs will show.

 

[YoleeSMASH]

I'm having the same problem as well. Losing all of those phone calls was so irritating!! What I have noticed though is like the guy mentioned above it does indeed show when you tilt the phone into landscape position. I think the real issue is the programming doesn't allow for the longer contact names in the portrait mode so they just don't show up. Anyone in my call log with a short name is always in the log just fine. Same goes for missed calls that aren't in your contact list. It'll label it: Missed Call which is apparently too long for portrait mode.

Til they get it fixed I suggest just tipping your phone when your check your call log.

 

[rankar7]

sorry guys, don't know. to add another datapoint to your research, i too imported contacts over from iOS but have not experienced the problems you are currently experiencing with the call log. i'll keep a closer watch and lend any further information as appropriate.

 

[Luis Barboza]

I have the same problem. I am still paying for this phone. I called T-Mobile about it and they sent me a new phone, the new phone has the same problem!!! The T-Mobile customer service now told me that this is a Samsung problem and not their problem but they are still selling the phone and deceiving people. I will placing a complaint on every single website until T-Mobile takes this phone back and return my money.

 

[got berry]

I am having the same issue. I am on Sprint Stock phone running 4.1.2. I too am able to see the entries by changing to landscape mode. Not sure how long it has been happening but just found it when I tried to find a number I called for work.

 

[Eliud Gautier]

My wife and I have the same phone from T Mobile - hers work but not mine. I recently noticed that I could no longer see missed call on my call log. Therefore, if they don't leave me a message (which I usually don't listen to them) I would never know who called when I am unable to reach my phone. Now, I did go into my applications this weekend and deleted a bunch of apps - that seemed useless on my phone - so I thought it was this but based on this thread of users - it may be a phone thing. But like I said in the beginning, two separate similar phone in the household - one works the other doesn't.

 

[athenatp]

I gave my husband my note II and now he is experiencing the same issues. It never did that to me when I had the phone. He transferred his contact over from the S4 via Kies. Has anybody found a fix for this? Thanks.

 

[Plamen Cho]

I noticed that i have the same problem. It seemed like the call log just stopped updating itself for some unknown reason. I have solved my issue by deleting all the existing registries and it worked out for me. You can do that by going into the call log -> settings -> delete -> mark all -> delete. It worked for me. I hope i have been helpful!

 

[Tess1]

No you aren't the only one! I've had this problem too and I called my carrier. They cant even ghost-in to try a fix. It started after an update this year.
I had the prob with SAMSUNG S7 Active and S8 Plus now.

 

[cadeline]

I have the same problem. The only missing entry is my husband’s number. I use Samsung S7 edge. I can’t find him in my recent calls or miss calls. The only time I know he called is when he calls or the notification on the screen if that makes any sense. So I have him on speed dial. In the past, I have deleted all the contacts and downloaded it again. I even changed the contact backup from hotmail to google. Nothing worked. Customer service is baffled by this problem. No one seemed to be able to help. I even download of call app called Trucaller. It worked for a while but after their software updated their software, it happened again. Husband’s number went missing. So finally I had enough. I took drastic action. If this doesn’t work, I will quit Samsung and go back to good old HTC is my next upgrade.

I backup my phone and factory reset. Problem solved! A real pain I know.

 

[KMayer2001]

Ahhh haaa another with the same problem. What version and type of
ROM are you running, stock or custom. Also, all my contacts were imported over from an iPhone 5/iCloud. I'm wondering if this had anything to do with affecting my contacts. Anything similar in your case?

Sent from my SAMSUNG-SGH-I317 using Android Central Forums

I don't have a call log at all, if I want to make a call to a number not in my contacts, I have to add the number to contacts then call from contacts. And have to write a missed call down before I go to my log.

 

[Markyoung143]

My LG AT&T phone quit logging calls going out and coming in. Tried lots of suggestions on Google but nothing worked. Finally used AT&T Device Help and even before it was though interrogating me it started working. The last 2 calls from today but not all showed up.