Why i can't have a CLNR i have no idea. I think im just going to call and yell at them. Though today i did learn that the MR2 update comes at the end of the month and i can't take reboots anymore. This is ridiculous.
1 week ago called verizon...today still, you can't have a CLNR
- Thread starter MOTOX2
- Start date
Press the issue,be fair but firm. You will get your CLNR,but I'm not sure why you would want one?
My phone has a rediculous amount of problems...thats why i want one...besides the whole kickstand peeling...my screen is off...like it was manufactured wrong...gps is 70 miles off...whenever im in 4g i always get 1x until after a day... battery dies in 2 hours... on screen keyboard sometimes won't type and i have to restart....it shuts off, and reboots....2 different things...
Then call them, your phone sounds like a piece of........ well you know, so what are you waiting for? Give them a call don't be a Jerk explain your problem, after a Factory reset,Tier 2 support, you will get a CLNR. Good Luck.
I had 3 Tbolts and all had problems. The first one, i bought on release day and i didn't realize till i left the store that the silver strip a long the top wasn't installed right and it had a sharp edge the cut my ear but i did manage to finagle it back into place. I did recieve the update push but it rebooted nightly between 11pm and midnight. Verizon replaced it in the end. The 2nd one i have for 4 days. the screen cover was only attached around 2/3rds of the screen. This device also recieved the push update and began nightly reboots. Verizon replaced this device promptly. The Third device came with the update firmware preinstalled and it ran good for about a week but it to sadly began nightly reboots, and even mid day reboots when in calls. Verizon finally is buying the device back from me all together and they did an override on my contract and allowed me to by a new device at the two year agreement price. The device i chose was a droid charge and i love it.
My recommendation to you is when dealing with customer service, especially verizon, getting hostile, yelling or being demanding will get you nowhere. Just be patient with them, and just express your concerns with the device WITHOUT asking for a replacement and generally they will offer you one.
My recommendation to you is when dealing with customer service, especially verizon, getting hostile, yelling or being demanding will get you nowhere. Just be patient with them, and just express your concerns with the device WITHOUT asking for a replacement and generally they will offer you one.
Just ask to speak to the rep's manager. When I did that the rep said we will still insist you go through all the trouble shooting steps required. I said just let me speak to your manager. After 3 minutes the rep said the manager has authorized your replacement phone. Got it last weekend and the phone works perfectly and has zero physical flaws. No leaking light. No scratches. Nothing. And the GPS locks on in seconds whereas the old one took 1minute or so.
There was a leaked memo a few days ago. They're not giving out the CLNRs as easily as before and are trying to sell the idea that the MR2 will solve everyone's problems. But they still will give you a CLNR if your reboot problem is real bad from your perspective.
http://www.androidcentral.com/verizon-prepping-fix-thunderbolt-reboots-scheduled-next-few-weeks
http://www.androidcentral.com/verizon-prepping-fix-thunderbolt-reboots-scheduled-next-few-weeks
As it stands now, there is no fee for a "malfunctioning" device that is returned to the warehouse and classified as NTF (no trouble found). So, if a troubleshooting step could have resolved the issue and it was not done, nothing really happens. We still replace the device, no fees, no questions. For now.
Every time someone has to interrupt me from administrative work to come talk to a customer that is refusing to perform troubleshooting, its a rather short conversation. I do not want to see Verizon start charging NTF fees because they get such a gross amount of devices (especially Androids) returned that a problem that could have been fixed with troubleshooting, so therefore it is iron-clad: No CLNR without the troubleshooting.
Point is, yes the Thunderbolt's is not solvable by our normal troubleshooting, but asking for a supervisor is NOT the solution. Humor the rep and take a few minutes to do the factory data reset. You have to do it anyway. This makes everyone happy AND makes it so Verizon can not justify making any idiotic NTF fees.
That is because MR2 is actually appearing to work, so why wouldn't we sell people on it?
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You should, but the best way to sell people on the idea is to show them by actually fixing it sooner than 3 months post launch. What happened to Verizon's stringent QC this time? Did the MR1 fix more problems than it caused or did HTC and Verizon drop the ball twice already on this phone? MR1 was stopped but then restarted. What was going on then, I wonder?
I don't believe the fault is verizons, i believe that belongs to HTC. Look at how many devices they are producing for all the phone carriers and the short time they are doing it. Verizon just says we want a new device and the phone manufacturers try to deliver. Sometimes they do thei way to quickly without solid testing and you get a brand new highly polished piece of crap (TBOLT). Don't get me wrong the, the tbolt is an awsome phone but i was released way to early and obviously not properly tested.
But Verizon is also responsible for quality control and the decision to actually release a phone and subsidize the sale of it to their customers. Verizon is not the victim of the OEMs.
i didn't say they were, they are more or less caught in the middle. I can see them being upset with HTC because a product wasn't delivered as promised.
Yes, I know you did not say that, but if a phone or an OTA update is not ready for release, Verizon should not release it. Verizon reps have long claimed that they do not have cutting edge phones as early as other carriers because their quality control is so stringent. Hence my question.
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