I just did the chat on the webpage after reading these posts.. I totally BS'd my story and it worked. Enjoy!
Chat with us Print Copy Exit and Complete Survey
You are on a secure session with a Sprint Specialist.
Session ID: 3305021
3:59:39 PM : Connected to sprint.ehosts.net
3:59:39 PM : Session ID: 3305021
3:59:39 PM : junnever: Initial Question/Comment: I just got my email to notify me of my new bill and i see there is a Activation Fee of $19.37 added on that i was told would NOT be on my bill when i went to upgrade my phone to the 3D as well as transfer another line from verizon to sprint. I would like this fee removed before paying my bill since i was told it would be waived since i was bringing more business to you by adding a line.
3:59:44 PM : Kenny B has joined this session!
3:59:44 PM : Connected with Kenny B. Your Reference Number for this chat session is 3305021.
3:59:44 PM : Thank you for contacting Sprint. My name is Kenny B.
4:00:49 PM : Kenny B: I am happy to help you. Please give me a moment to look into it.
4:01:39 PM : Kenny B: Please hold a moment while I access your account.
4:03:04 PM : Kenny B: I appreciate your patience.
4:03:22 PM : junnever: take your time
4:04:09 PM : Kenny B: I can see that you have been charges $19.37 for the upgrade fee.
4:05:04 PM : Kenny B: Whenever a handset is upgraded or activated on the account, a handset upgrade fee is charged. As you have upgraded the handset on the account, a charge of $18.00 +taxes has been billed.
4:05:14 PM : Kenny B: The Handset Upgrade Fee is a one-time fee applied to validate the activation of service on the new handset. This is a system requirement and assists in the configuration of the services on the network.
4:06:16 PM : junnever: I was told they would waive it since i brought an additional line from verizon onto my account. I've spoken with other sprint customers who've also had this fee waived.
4:06:54 PM : Kenny B: When it was offered?
4:07:43 PM : junnever: The sales person who sold me the 3D
4:08:09 PM : Kenny B: Let me check the details.
4:08:25 PM : junnever: Thanks kenny
4:10:14 PM : Kenny B: I appreciate your patience.
4:11:29 PM : Kenny B: As you a valuable customer I have applied a one time credit $19.37 against the upgrade fee. After applied the credit of $19.37 the total due is $399.95.
4:11:49 PM : Kenny B: You can check it online with in an hour.
4:11:53 PM : Kenny B: Did I fully address all the reasons for your chat today?
4:12:01 PM : junnever: Thank you Kenny! Yes you did, i appreciate your time
4:12:09 PM : Kenny B: A short survey follows this chat. Will you be able to respond yes to the question #5 "Was your issue resolved on this chat session?" The results help Sprint measure my performance.
4:12:19 PM : junnever: you got it
4:12:29 PM : Kenny B: Thank you for doing it. I appreciate your support.
4:12:34 PM : Kenny B: It's been my pleasure chatting with you today. You?ll receive an email transcript of our chat after the session ends.
Please click Exit and Complete Survey.