I just tried again on my MB Pro and it drops in and out. I tried to boot the MB pro into Windows XP and it still drops in and out. I then switch to a Windows XP Acer netbook and it seems to be able to hold the connection and I can stream at least 20 minutes of SlingBox without issues. All the issues I have seen have been with my MB Pro or iPad. Seems like most of us are seeing issues on Macs or iPads.
4G Hotspot does not stay connected to 4G disconnects all the time
- Thread starter Vphung
- Start date
Huh? I said nothing about any alternatives, I simply stated that I have the problem with more than my ipad 2 and thus I believe you fixating on the ipad being the problem is likely not accurate.
Once again, I've found that if a video successfully starts, it tends to play to its conclusion without incident. If in that video, however, I constantly skip around, I can eventually induce a drop.
So, again, since you have access to a Xoom, I'm asking that you run tests on it but this time insetad of passively letting a clip stream, actively jump around from one point to another.
Aeryn about the alternatives comment was not a direct reply to you, it was an open statement to anyone who read the thread, to see about getting help with the mobile hotspot problem. Have to look at it from all angles, some people would be like if your having this much problem with mobile hotspot, use an alternative. On the matter of the iPad being discussed is cause it is now for me the only device that will not stabilize a solid connection, I'm sure there is more to the situation than it just being my iPad. Also look at this way as well, if this was a wide spread problem, there would be more people on here talking or speaking about this problem here or on other boards.
I will be heading to Charlotte later this morning and I will have all 3 of devices with me. Will run test about jumping around in the video on Xoom and notebook. Kind of hard to test on my iPad since the data drops 2-5 mins. into the download, but I will try if I can a steady stream and solid connection going.
I will be heading to Charlotte later this morning and I will have all 3 of devices with me. Will run test about jumping around in the video on Xoom and notebook. Kind of hard to test on my iPad since the data drops 2-5 mins. into the download, but I will try if I can a steady stream and solid connection going.
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Okay, confirmed for me as well with my iPad 2. I picked a 8 minute YouTube video, and both the hotspot AND 4G data connection will drop out after loading about 2:30 of the video. I was able to repeat this behavior several times. The hotspot will reconnect immediately, and the 4G symbol will reappear, but the actual data connection will not function unless I reset the hotspot and/or toggle the airplane mode and select a different video.
Meanwhile, i can stay connected all day with regular wed surfing. Being a 45 year old I actually don't care about or watch YouTube, but I wonder if the disconnects happen when you try to download a large file that takes more than a couple of minutes to download. That would be a problem for me. Or is it only YouTube that is affected??
Meanwhile, i can stay connected all day with regular wed surfing. Being a 45 year old I actually don't care about or watch YouTube, but I wonder if the disconnects happen when you try to download a large file that takes more than a couple of minutes to download. That would be a problem for me. Or is it only YouTube that is affected??
I just did another test with the TuneIn Radio app for my iPad. It streamed the live radio show for a few minutes perfectly, then started to buffer and have audio errors repeatedly. The 4G arrows have never stopped, and the connection is holding, but the performance is bad after a few minutes.
Update: the connection held for more than 20 minutes before I closed the app. Can anyone else try other streaming apps on an iPad or other IOS device?
Update: the connection held for more than 20 minutes before I closed the app. Can anyone else try other streaming apps on an iPad or other IOS device?
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I'm having the same exact issue with 3G. I've been to Verizon 3 times and on the phone with tech support twice. They are sending me a replacement phone. It doesn't matter what I connect to the hotspot. iPod Touch/iPad2/PC/Mac.. doesn't matter.. same result with everything.
But what were you trying to do with it? Is that for all use, including general web surfing, or is it just for YouTube?
Update
Ok guys I have an update to our situation, I did go to Charlotte on Monday and ran some field test across 4 devices testing Youtube videos. My Asus notebook connected and stayed connected. Tested with my Xoom and and started to disconnect/reconnect and tripped the data. Tested my iPad and immediately after about 3-5 mins. into the video and trip the connection over and over. Tried a stock Verizon iPhone in airplane mode with wifi only connection with different video lasting longer than 5 mins. and it to trip the data connection. Used an iPod Touch and would do the same as all the others as well.
The tech I talked on Sunday gave a name and number to contact him at and come Monday when I did the testing I called him directly after to reach him for support. Unfortunately have not been able to get in contact with him since Monday to explain the situation further for assistance. I also shot some videos to send to him, but now after reviewing them I am going to go back to Charlotte and re-shoot the video cause I sort do not have a good clear voice for listening to sometimes. I did find myself sounding like a drunk southern guy, Haha!
Now onto today called the tech one more time and still he couldn't be reached for assistance, so decided to head back to the Verizon corporate store for some assistance. Talked to asst. manager and explain my situation on what the issues I was having. He didn't seem to be aware of the data tripping situation issue either. He took my phone back swapped for another new phone, I checked the phone over thoroughly and said thanks for the new phone.
Went straight up the road near the interstate to a 4G and started testing again to the mobile hotspot with my iPad. Download and played the same videos I use for testing and the first video played up to the 3 min. and guess what, yep kicked the hotspot out and data came back again. I said try one more time, played a different video of 12 mins. started downloading and was in the process of playing got to about 5 min. mark and tripped out the network again. Called the asst. manager and said did you change my sim card for a new one, his response was no, same sim card. Saying probably software related to the phone and the devices pulling down the connection. So I started to my house in my home area and decided to stop at the local grocery store where the 4G signal is alot stronger then near my house. Pulled out my iPad started downloading videos again and again tripped the network. I said to myself had enough of this mess and was calling straight to tech support one more time.
Here is the short update to my long story when I spoke to the tech support about the issue and replied to her that I have called around 6 times about this issue since I had the phone since day 1 and after my third phone is still doing the same problem of kicking and tripping the network in and out. She was very nice about it and I explained the situation to her again and told her I do not call Verizon and complain about every little thing unless something serious wrong ie: bill, drop calls, harassing calls. I explain that I have done research on this matter and there is a community forum I am a part of and explain that I am not the only one experiencing this issue, but at the same time less 1% having the issue. Her response was this is a known issue and has been documented in their tech support logs that others are experiencing the data drop problem and from what I gathered is consistent with 2 or more devices. She said that I tech engineer will call me since she added to their list of log support. So here is to hoping the call comes and I can relay on this issue for a solution.
Ok guys I have an update to our situation, I did go to Charlotte on Monday and ran some field test across 4 devices testing Youtube videos. My Asus notebook connected and stayed connected. Tested with my Xoom and and started to disconnect/reconnect and tripped the data. Tested my iPad and immediately after about 3-5 mins. into the video and trip the connection over and over. Tried a stock Verizon iPhone in airplane mode with wifi only connection with different video lasting longer than 5 mins. and it to trip the data connection. Used an iPod Touch and would do the same as all the others as well.
The tech I talked on Sunday gave a name and number to contact him at and come Monday when I did the testing I called him directly after to reach him for support. Unfortunately have not been able to get in contact with him since Monday to explain the situation further for assistance. I also shot some videos to send to him, but now after reviewing them I am going to go back to Charlotte and re-shoot the video cause I sort do not have a good clear voice for listening to sometimes. I did find myself sounding like a drunk southern guy, Haha!
Now onto today called the tech one more time and still he couldn't be reached for assistance, so decided to head back to the Verizon corporate store for some assistance. Talked to asst. manager and explain my situation on what the issues I was having. He didn't seem to be aware of the data tripping situation issue either. He took my phone back swapped for another new phone, I checked the phone over thoroughly and said thanks for the new phone.
Went straight up the road near the interstate to a 4G and started testing again to the mobile hotspot with my iPad. Download and played the same videos I use for testing and the first video played up to the 3 min. and guess what, yep kicked the hotspot out and data came back again. I said try one more time, played a different video of 12 mins. started downloading and was in the process of playing got to about 5 min. mark and tripped out the network again. Called the asst. manager and said did you change my sim card for a new one, his response was no, same sim card. Saying probably software related to the phone and the devices pulling down the connection. So I started to my house in my home area and decided to stop at the local grocery store where the 4G signal is alot stronger then near my house. Pulled out my iPad started downloading videos again and again tripped the network. I said to myself had enough of this mess and was calling straight to tech support one more time.
Here is the short update to my long story when I spoke to the tech support about the issue and replied to her that I have called around 6 times about this issue since I had the phone since day 1 and after my third phone is still doing the same problem of kicking and tripping the network in and out. She was very nice about it and I explained the situation to her again and told her I do not call Verizon and complain about every little thing unless something serious wrong ie: bill, drop calls, harassing calls. I explain that I have done research on this matter and there is a community forum I am a part of and explain that I am not the only one experiencing this issue, but at the same time less 1% having the issue. Her response was this is a known issue and has been documented in their tech support logs that others are experiencing the data drop problem and from what I gathered is consistent with 2 or more devices. She said that I tech engineer will call me since she added to their list of log support. So here is to hoping the call comes and I can relay on this issue for a solution.
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Can you try something else other than YouTube videos? Maybe downloading a large file that takes more than 5 minutes to download, or try some streaming? I can only get mine connection to reset with YouTube videos. Nothing else seems to make it reset using my iPad 2 here in Los Angeles.
dcp you mean like using pandora streaming music? If got some suggestions on streaming I am all ears bro! or files to my iPad.
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Netflix on a PC or ipad 2 also accelerates the drop process for me. The problem also occurs when surfing normally rather than streaming, it's just that streaming video, especially when jumping from one pay to another, accelerates the process.
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Sent from my ADR6400L using Tapatalk
Good idea with Netflix. I'll give that one a try tomorrow.
The problem is that we all don't have the same severity of the problem. I've had the TB since the Friday after launch, and except for one day where the connection dropped for several hours no matter what I did, I do not get the drop outs with regular web surfing, and I use it 8 hours a day at work during the week. I am also to stream with no dropouts, but I can make it drop every time when I try to YouTube anything over 2min 30sec. I'll see if Netflix does the same tomorrow at work.
Tried changing encryption from WPK2 to WEP, but exactly 3 minutes into a YouTube video the data connection still resets. I'll try no encryption next.
Okay, confirmed a "fix", at least for me. I turned off ALL encryption, and YouTube works perfectly now. No data drop outs whatsoever.
Tried to change the encryption from WPK2 to WEP but still drops out. Will try out turning off encryption to see how that goes.
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