5.1 Update issue (AT&T), any fix?

[MrCat2000]

So, I see that there are a handful of us having the issue with the update not loading (aborting). Anyone have any new info or a fix? Not rooted, never modified anything, pretty generic user, can't understand why this happens.

 

[theoneandonlybatgirl]

Yes. After many hours and headaches, I was able to update it. I did a factory reset, and I did a Google check with the help of HTC Online chat support. I would recommend trying online chat support for resetting the Google check in before doing a factory reset, as I'm now dealing with how to get my photos back into my gallery from Google photos, where they are backed up.

Posted via the Android Central App

 

[Xuvetyn]

Just tried my third OTA update without success. I was avoiding the manual update because I didn't want to have it wipe my phone, but if a factory reset is the only other option to get the OTA to work, I might as well go manual.

 

[theoneandonlybatgirl]

Go to HTC Online chat support. See if they can walk you through a Google check in. If that helps, you won't have to do the factory reset or manual update.

Posted via the Android Central App

 

[mzman]

Go to HTC Online chat support. See if they can walk you through a Google check in. If that helps, you won't have to do the factory reset or manual update.

Posted via the Android Central App

What is a "Google check in"? I just tried searching Google for that, and didn't find anything useful. Can you please provide some more info?

 

[theoneandonlybatgirl]

I don't really know what it is. The person I spoke to told me to dial a number that consisted of asterisks and pound signs in front of several random numbers. As soon as I dialed, it said the check in was complete. That was it. Like I said, you would have to ask HTC support.

Posted via the Android Central App

 

[theoneandonlybatgirl]

What is a "Google check in"? I just tried searching Google for that, and didn't find anything useful. Can you please provide some more info?

Here is what "Danielle" told me in HTC Chat support:
"We'll try to get the update to pull through by doing what's called a Google Checkin. This essentially resets your device's connection to the Google and update servers. To do this, open your dial pad as though you were going to make a phone call, then enter *#*#2432546#*#*. After this you should see a "Google Checkin Complete" in your notification bar at the top."