Possibly easier solution: clear data for the Contacts Storage app (not Contacts -- you need to mark "Show System" for this app to appear in the list). Then just wait for next sync.
At least it worked on my Moto G which had this same problem after upgrading to 6.0. Wipes call history as well, though.
Best regards,
- Matías
Possibly easier solution: clear data for the Contacts Storage app (not Contacts -- you need to mark "Show System" for this app to appear in the list). Then just wait for next sync.
At least it worked on my Moto G which had this same problem after upgrading to 6.0. Wipes call history as well, though.
Best regards,
- Matías
I'm not going to take the time read all the comments, but I thought I had the problem on my new Moto X Pure after upgrading to Marshmellow....I just went into the regular device Settings/Accounts/Google. You will see you accounts (if you have more than one), click on them and make sure your contacts are set to sync (as well as anything else you want, or don't want synced.
This solved it immediately.
So I tried to wipe the cache partition, this didn't help. What solved the problem:
I removed all google accounts (in Google settings), and then added them back. After 15 minutes during which I was sure my contacts were lost forever, everything returned to normal, and I even can see the contacts in past calls in the call log. Yay![]()
Hi all,
We've upgraded successfully our two US Moto X Pure Edition devices to Marshmallow yesterday. After upgrade completed, the numbers of calling contact are not being recognized anymore, although these contact exists and saved in android's Contact app, and backed up in Gmail accounts.
Also, all incoming and outgoing calls in the call log are not recognized, although they were recognized before the upgrade.
This is very critical for us, since one of the phones is used as a business phone and it's crucial for us to know who's calling.
Any ideas how to fix this?
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