a message stays on the front of my samsung galaxy s6 saying my samsung keybourd has stopped working

[AC Question]

we have managed to get it to a ODIN screen where something is now downloading
product name: SM-G920F
CURRENT BINARY: Samsung official
SYSTEM STATUS: Official
REACTIVATION LOCK: Off
secure download: eneabled

 

[B. Diddy]

Welcome to Android Central! If the phone isn't connected to your computer via USB, then don't worry, nothing is downloading. You can force a shutdown by pressing and holding Power and Vol Down for about 10-15 seconds. Then try booting into Safe Mode to see if the problem persists: https://support.t-mobile.com/docs/DOC-29226