According to Google, Vivid isn't a supported device of Play Store

[Pauley]

I contacted Google Play Store support about why our phone is specifically never shown in the newish feature of showing which device and version the reviewer was using.

For example:

Jonathan on April 12, 2012 (Samsung Galaxy S2 with version 6.2)
*****Almost as good as the computer version
I like it. I really do. The operation on my Epic 4G Touch is very smooth. I wish it had some more features like my computer version such as trip planning. And by all means make sure your phone is plugged in while you use this app. It's power hungry.

A review from someone using our device:

Pierce on April 6, 2012 (Version 6.2)
*Ok
How do you fly or make the buildings 3d?

This is was there response:

Hi Paul,

Thanks for writing back. I’m happy to help see what’s going on. I reviewed your account and unfortunately right now, the HTC Vivid isn’t supported for use with the Google Play Store app or with play.google.com, which is why you're having dfficulties.

I know this might be confusing, but not all devices running Android are licensed to use Google Play. This happens because manufacturers use the free Android software on their devices, but sometimes these devices don’t pass Google’s compatibility requirements to have the Google Play Store app installed. To help with this confusion, we’ve published a complete list of supported devices here:

Supported Devices - Google Play Help

To see if your device can become a supported device, or if you have any questions or doubts, I recommend contacting the manufacturer of your device directly. I’ve provided a link below for your convenience:

HTC Mobile Phones - Product Support - Smartphones Help

Thanks in advance for your understanding; it’s very frustrating for us when our users have problems with unsupported devices since we can't help any further. If you have any follow-up questions about supported devices, please let me know.

Regards,

Brice
The Google Play Support Team

I'm in the process of forwarding this email to HTC and hope that they will address our phone being unsupported for use with the Google Play Store ASAP. I'm sure the more attention HTC got on this the quicker it would happen. It may be a minor thing, but incompatible irks me.

 

[anon(631531)]

Re: According to Google, Vivid isn't a supported device of Play S

I contacted Google Play Store support about why our phone is specifically never shown in the newish feature of showing which device and version the reviewer was using.

For example:


A review from someone using our device:



This is was there response:




I'm in the process of forwarding this email to HTC and hope that they will address our phone being unsupported for use with the Google Play Store ASAP. I'm sure the more attention HTC got on this the quicker it would happen. It may be a minor thing, but incompatible irks me.

If my Vivid wasn't supported, how have i been able to download apps from the market?

 

[lostsoul2]

Re: According to Google, Vivid isn't a supported device of Play S

If my Vivid wasn't supported, how have i been able to download apps from the market?

haha.. agreed.. I have DL 5 apps at least with google play.. it shows the model number and big green check mark to tell its compatible.. little late for Aprils fools

 

[qbnkelt]

Interesting. I couldn't access the list of supported devices. But I got the update when I started using my Skyrocket again.

 

[anon(631531)]

Re: According to Google, Vivid isn't a supported device of Play S

haha.. agreed.. I have DL 5 apps at least with google play.. it shows the model number and big green check mark to tell its compatible.. little late for Aprils fools

I did lose "Lockscreen Agenda", when i upgraded to ICS. Got a message that it wasn't compatible with the new OS, but i'm hoping that will be fixed by the dev. Everything else that i have, works great.

 

[lostsoul2]

Re: According to Google, Vivid isn't a supported device of Play S

yea.. I just went to google play for that app and it gives me that same message

"
This app is incompatible with your AT&T HTC HTC PH39100."