Do something
As far as doing something...I have a bunch of FB Samsung people that I messenged as well as pestered Samsung and Verizon via chat and phone calls to no avail. I don't know how ethical is to find their home numbers and call them, but it can be done. What I would like to do and have done against Yahoo is correlate their FB hometowns to corporate offices and call them direct. I called the Yahoo customer service person this way and eventually got my account re-established.