After last update my mobile internet conexion doen't work, what can I do? (Samsung S8 10/03/2019

[Android Central Question]

Right after getting the last update, my S8 just works with wifi. Am I the only one? what can I do?

 

[belodion]

You’ve tried a Power Off & Restart, a Cache Partition wipe, removing and reinserting the SIM?
https://r.tapatalk.com/shareLink?sh...tral.com/showthread.php?t=409154&share_type=t

 

[Thestroked]

Hi, thanks for answering. I've tried restarting and removing my SIM, and nothing changed. Not sure what "a cache partition" means. My phone works because I can call, and internet using wifi works well too, it's just the mobile internet that just stopped working right after doing the last update today.

 

[B. Diddy]

Welcome to Android Central! This is how you wipe the cache partition: https://support.t-mobile.com/docs/DOC-34311

Which carrier are you on? Check to make sure the APN settings are correct: https://www.androidcentral.com/what-apn-and-how-do-i-change-it

 

[Thestroked]

Thanks for helping! I did the wipe the cache, but still not working. I read the second part, but not really sure. I'm in Japan and not speaking Japanese well complicate things! I'll go to my company store with somebody who can speak Japanese, let's see if they can check the APN settings as you say.

I didn't know that could happen just for a system update!

 

[B. Diddy]

You shouldn't have to speak Japanese. What carrier are you on? Do a web search for "[your carrier] APN settings," and then look at the APN settings on your phone (see the previous link on how to access your APN settings). Make sure they match.