Airplane mode

[Markjhead]

After resetting the phone it went into Airplane mode and I cannot get it to come out of that mode. Any suggestions?

 

[Chris Kerrigan]

This sounds like a stupid question, but did you try checking/unchecking the "Airplane Mode" box in Settings > Wireless Networks?

Sometimes I have noticed the OS seems to hang coming out of Airplane mode if you don't do this first.

 

[Markjhead]

I have done that already. I uncheck it and go back in to make sure that it is unchecked and it is checked again.

 

[Chris Kerrigan]

Do you have any Widgets on your home screen that control turning on/off Airplane mode, or have you installed any apps like Quick Settings and/or uninstalled them recently?

 

[Markjhead]

No widgets installed. the device was reset to factory defaults.

 

[Chris Kerrigan]

Hmm, and I take it multiple reboots are not helping? I did a little searching and apparently a few other people have had this problem with various other devices and the most reliable fix is a hard reset.

 

[Markjhead]

I have rebooted the device mutliple times - still in airplane mode. I have done a hard reset twice.

 

[Chris Kerrigan]

Mark, I apologize for your inconvenience, I'm surprised that multiple hard resets haven't fixed this issue. The only thing that comes to mind is there is some sort of hardware issue, even though Airplane mode is a OS feature.

If I were you I would try taking it into a Verizon or calling Verizon (assuming that's where you purchased the phone) and seeing if you can get the device swapped out for a new one.

 

[Markjhead]

When i go into about the phone -
Hardware version unknown
model number SCH-I500
firmware version 2.1 - update 1
baseband version unknown
Kernal version - 2.6.29
Build number SCH-I500.dh12