I use a Motorola G4, fully updated to the latest version, with no notable damage. I have never encountered any bugs/errors with the phone up until now.
About two weeks ago I tried to use Google with voice using "Ok Google" and received no response. When pressing the microphone button I was prompted with "Google is not available right now."
Google worked fine in-app and I could search - my internet was working fine. I figured it was an issue with my microphone.
Later I found my music would not play through play music. When I chose the shuffle option, it would seem my phone was attempting to play the song, but finding it was not possible and rapidly going through them until reaching the end of my playlist.
Finally I found that video didn't work either. Boomerang loops on Instagram do, so I figured it was because they were audio free - other videos on Instagram did not work. When trying to record video, the phone says it "failed".
I am now left with a phone that's speaker will not function, and even when plugging I'm external audio hardware such as speakers or headphones no audio will work, including making calls. It will not play videos associated with audio, even refusing to play on platforms such as VLC and YouTube. It will not record video, or register audio.
One might understand why this has left me a little miffed.
Is this a problem that can be fixed by disabling some hidden away function in my phone? Or is it likely that I will have to send this back to the manufacturer?
About two weeks ago I tried to use Google with voice using "Ok Google" and received no response. When pressing the microphone button I was prompted with "Google is not available right now."
Google worked fine in-app and I could search - my internet was working fine. I figured it was an issue with my microphone.
Later I found my music would not play through play music. When I chose the shuffle option, it would seem my phone was attempting to play the song, but finding it was not possible and rapidly going through them until reaching the end of my playlist.
Finally I found that video didn't work either. Boomerang loops on Instagram do, so I figured it was because they were audio free - other videos on Instagram did not work. When trying to record video, the phone says it "failed".
I am now left with a phone that's speaker will not function, and even when plugging I'm external audio hardware such as speakers or headphones no audio will work, including making calls. It will not play videos associated with audio, even refusing to play on platforms such as VLC and YouTube. It will not record video, or register audio.
One might understand why this has left me a little miffed.
Is this a problem that can be fixed by disabling some hidden away function in my phone? Or is it likely that I will have to send this back to the manufacturer?