All ringtones revert to default not the individual ones?

[AC Question]

All ringtones revert to default not the individual ones

Individual ringtones have been set for certain people. But when they call it reverts to the default ringtones. What am I doing wrong?

 

[dwmitchell61]

Apps > Settings > Sound & Notification > Ringtone ID Compose ringtones automatically based on phone number of incoming call >>>> Set this to off. That is for Lollipop on Verizon LG V10. See if it is on your phone.