Android +software update in my samsung s10

[Mohammed Salman4]

It is taking so long.As it started updating the phone just switched off and doesn't start up .is there any way bring it back on?***** there a problem?.the phone is just 2 days old.please reply!.

 

[mustang7757]

Hi, welcome to AC!

What state is the phone in? Was this OTA update?

 

[B. Diddy]

Welcome to Android Central! I moved this to the S10 forum for more specific traffic.

Did you get this phone brand new, or used/refurbished? Can you bring it back for a refund/exchange?

 

[Mohammed Salman4]

Switched off

Sry what's ota?

Its brand new

 

[Laura Knotek]

If it's brand new, then I would recommend taking it back for a refund or replacement. I wouldn't even bother trying to troubleshoot a brand new phone that was defective out of the box.

 

[B. Diddy]

OTA means Over-The-Air (in other words, an official system update pushed to the phone wirelessly by the manufacturer or the carrier).

 

[Mohammed Salman4]

No .I tried updating it twice .each time it took a long time to come back on.but was still not updated.This time it's taking even longer...!.
The update was for one ui 2 and Android 10.

 

[B. Diddy]

I agree with Laura Knotek, it's probably best to bring it back to where you bought it and ask for an exchange or refund. If you still want to keep trying, then see if wiping the cache partition does anything: https://www.t-mobile.com/support/de...y-s10/wipe-cache-partition-samsung-galaxy-s10

 

[Mohammed Salman4]

I agree with Laura Knotek, it's probably best to bring it back to where you bought it and ask for an exchange or refund. If you still want to keep trying, then see if wiping the cache partition does anything: https://www.t-mobile.com/support/de...y-s10/wipe-cache-partition-samsung-galaxy-s10

There is no response at all not even if u plug the charger.
The thing is it was working completely fine.and now it's been more than 8hrs since it's been switched off

 

[Kizzy Catwoman]

There is no response at all not even if u plug the charger.
The thing is it was working completely fine.and now it's been more than 8hrs since it's been switched off

I would definitely return it for a refund or exchange. Since it is new you have that option.

 

[Mohammed Salman4]

It was bought online from amazon

 

[mustang7757]

It was bought online from amazon

Contact Amazon should be return time table

 

[B. Diddy]

It was bought online from amazon

See this: https://www.amazon.com/gp/help/cust...ag=hawk-future-20&ascsubtag=UUacUvbUpU6887848

 

[Mohammed Salman4]

Thx guys for all Ur support..so far..
I'm here to inform u that it finally switched on..it was updating for more than 20 hrs or so..
Again I'm really thank full to u guys for supporting me through that time

 

[B. Diddy]

Hmm, that still sounds like odd behavior. I'd watch closely for anything else unusual, and have a low threshold to return the phone.

 

[Ali Malik1]

i was updating my s10plus software when a screen came saying downloading do not turn off target odin mode avb fail . i tried to flash it but odin was stuck at vendor.img for several hours. Then i quit odin and then a screen came saying that to recover from smart switch. Then i used a tool to fix the soft brick and now i am in the same downloading screen but this time saying error validating footer. i tried to flash again but am still stuck at vendor.img. i tried a different csc version and that stucks at system.img