Hi, and welcome to Android Central! Can you tell us first which device you own, what version of Android it is, and what part of the world you live in? Are you accessing the web via wifi or via mobile data? If you're using wifi, are you doing so at home, or at a public wifi hotspot? If you've only tried downloading from one connection, have you tried going somewhere else (like a coffeehouse or hotel lobby) with a free wifi connection?