anyone having issues with your receipt not being accepted

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AC Question

anyone having issues with the VR receipt not being approved? they keep telling me that the image of my receipt is blurry. How can a screen shot of my email be blurry? I was on hold the first time for 40 minutes, only to be disconnected. Then on hold for over an hour until I hung
 
I had this issue. Just take a pic of the receipt with the normal camera app and the pic saves to the gallery. Then upload the pic from the gallery.
 
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