Anyone in Canada receive a replacement yet?

[Torm558]

Its pretty sad when I'm being shippers my second phone in 2 weeks and people others in Canada haven't even received their first one

 

[themikeyt]

This is what I got recently.. Nice generic auto answer..

Hi there, thanks for reaching out.

I'm sorry that it has taken some time for someone to get back to you but wanted to let you know that I am here to help. What I can tell you is that Samsung Canada has begun shipping out replacement Note7 units and is sending out more units every day.

Devices are being sent out in priority sequence based on when you registered for the exchange. Our hope is to have all replacement units in consumers' hands as soon as possible. Please continue to check your emails as communication will be delivered there, including shipping information, the moment your device is sent out.

Thanks,

 

[TheSpiderX]

"priority sequence" I registered mine literally minutes after it went live and I haven't heard or gotten a goddamn thing. What a joke.

 

[Media Warrior]

"priority sequence" I registered mine literally minutes after it went live and I haven't heard or gotten a goddamn thing. What a joke.

exactly the same for my 2 phones getting a bit pissy here in B.C.

 

[sandman10]

I would have done the Samsung route, and probably would have gotten my replacement quicker, but I need a loaner!

Telus gave me a perfect condition Galaxy S6 Edge Plus to use til my 7 arrives. Its a great phone! I could easily live with this over the Note 7.

Will keep the thread updated for others when Telus calls me to pick up my 7.

Ok, Ok, I was wrong.

Got my replacement Note 7 tonight, and its a beauty. After using an S6 Edge plus for 2 weeks, The Note is so much nicer as I forgot what I was missing! It was like returning "home" again. Feels great in the hand, seemingly wider nicer display than the S6, keyboard felt better, and I love love the always on display.

I'm in love again.

 

[themikeyt]

After that last comment from Samsung, I did respond to them. On how no information sucks, and I got this reply,...

"We have been told that all registered devices will be completed sending out by late next week" So, here's hoping..

 

[Lundon44]

Something tells me I'll be following up a third time on my replacement.

 

[ryannote7]

No replacement yet..called 4 times and complained like a mofo. No solid reply.

 

[TheSpiderX]

Still nothing, I even had to friggin send all my info to Mobilepromos again because apparently they didn't have it. What a trainwreck.

 

[ryannote7]

finally got my shipping notice.

 

[Torm558]

Got my special box to ship the defective phone back lol. Except I returned the phone over 2 weeks ago... oie

 

[olga421]

So you just returned the phone right ? Did you keep the stylus, charger etc etc??

 

[Lundon44]

I assume we keep everything (box, accessories etc) and only send back the phone itself.

 

[anon(8709382)]

So you just returned the phone right ? Did you keep the stylus, charger etc etc??

I kept all accessories from my old one. I didn't keep the S pen though.

 

[wirelessgal]

So you just returned the phone right ? Did you keep the stylus, charger etc etc??

You have to return the stylus, that's part of the phone. But you can keep the accessories.

 

[themikeyt]

I still haven't heard a thing from them. It's pathetic. It's not the defective phone, or even the delays that is bugging. It's the complete lack of information.

 

[TheSpiderX]

I feel the same way! I'm in the same boat.

 

[Lundon44]

3rd follow up call today was the icing on the cake. Spoke to a Samsung rep in the phone dept who took my ticket #. After confirming they proceeded to transfer me to the "correct" department dealing with the exchanges. But instead received an automated messaged saying something along the lines of "We're sorry, but to due unforeseen circumstances we're unable to take your call right now. Please try us again later". Is this a joke?

Why do I need to work this hard to get a replacement for a phone I spent over $1000 on? While I'm being reminded to exchange every time I charge my phone...lol. I feel like I have to beg for a replacement.

Now I finally got through to Samsung, who again says "You should be receiving your new device this week or next week". I've already heard this 3 times now on my last 3 calls into Samsung. I asked what happened to my previous escalation? He checks the system and tells me the last person did nothing! They didn't even escalate it or send a single email to anyone! So now he says I have to speak to the people that deal with the online exchange forms personally. This is absolutely ridiculous. Sad that this is my experience with my very first Android phone.

Placed yet another call to the online exchange team. I was told they can't tell me anything more than my exchange order was processed on Sept 28th so I should hear something soon.

This whole process is a complete mess.

 

[fbcltd]

telus Sept 20th. but i filled out Samsung replacement offer asap. they overnight-ed it via FedEx.

 

[themikeyt]

I got mine yesterday. Got an email in the morning saying it was shipped, and I should get on Oct 7 (Friday). Was at my house by 10am the same day, and taken to secondary pick up location.

I found yelling at them via twitter helped. Though, obviously, new concerns have arisen with the whole Airline fiasco. At the moment, I've had no issues with mine.