this is getting frustrated. I was on the phone for 20 min. finally got someone, he kept saying my speed is slow becasue i am in a bad area. finally he agreed to transfer me to the smartphone department so they can reset me once i told him i just renewed my acct yesterday for 3 months. after he transferred me, then i got a message saying they have an unusal high call volume, please call them back later, end call. worst customer service ever.
I am having the same issue. i used less than 2 gig last month, but was throttled for the last week or so. the morning of my new month, i tested it. got around 4mbs, I was happy that i got my normal speed back. been watching my useage no big dl since. so far for 2 days only used about 50 MB. then i noticed my speed is slow again. did a speed test and i am only getting about 0.2 mbs. this is not acceptable if i have to call them every month to reset my speed. currently on the phone with them but who knows how long will i have to wait.
Email them. I did and they called me! Several times!
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this is getting frustrated. I was on the phone for 20 min. finally got someone, he kept saying my speed is slow becasue i am in a bad area. finally he agreed to transfer me to the smartphone department so they can reset me once i told him i just renewed my acct yesterday for 3 months. after he transferred me, then i got a message saying they have an unusal high call volume, please call them back later, end call. worst customer service ever.
Yep..and when you don't get that message you will have to wait for a long time. it took me around 1hour 40 min to get someone. When I emailed them earlier I didn't get a response until like 5 days later.
Sent from my Nexus 4 using Tapatalk 2
Exactly why I switched to Tmobile (directly...not through Straight Talk). Haven't been throttled since, and my data speeds are about 3 times faster. Gotta love having an unlocked phone. Not happy with one provider, switch.
im confused now. are you on straight talk tmobile or att? if you are using t-mobile, you might as well get Solavei. You get 4GB of unthrottled data for like $50/month.only problem is t mobile coverage isn't the greatest. between data speed and coverage, i would still choose coverage over speed. plus, even w/ throttled speed, i am still able to surf, send and recieve emails. there are just too many areas that my friend att phone gets full bars, but i have none. i don't live in some country side, i live in dc metropolitan area. plus unlimited minute is also very important due to my gf is living in another state right now. i tried tmo $30 plan and i ended up paying more cause of minutes issue and voip app sucked. i guess i will just have to suck it up and deal w/ this. after them reseting my data speed, i will just have to really watch what i do. it really doesn't bother me that much as long as i can surf at a reasonable speed. i do most of my big downloads over wifi anyway. last month i went overboard becasue it was my first month so i was really testing the speed out. now i learned my lesson and will really monitor what i do.
The inconsistent throttling issue is the reason I stayed away from Straight Talk. I was going to go with T-Mobile directly, but found that Solavei was a better value for me - and they don't throttle data until 4GB. I found out about them, and the pros and cons vs other prepaid plans via an article that can be found by Googling "top 4 prepaid plans nexus 4." The article's at androidandme. Obviously, if your T-Mobile coverage isn't good, this isn't an option for you. It's still a good article covering different prepaid options. I can't believe people still sign contracts!
Disclaimer. I am a Solavei customer with my Nexus 4, and all customers can act as affiliates. If you look them up and are interested in their service I'd appreciate it if you used my affiliate link. I don't want to seem too spammy - so I am not posting it here. If you would like it please contact me via pm.
I'm happy to answer questions about service or setup for the Nexus 4 since I just went through the process.
im confused now. are you on straight talk tmobile or att? if you are using t-mobile, you might as well get Solavei. You get 4GB of unthrottled data for like $50/month.
I'm on straight talk att. I tried the tmo 30 plan with 100 min before, and it didn't work out for me. bad coverage and limited min. I just signed up for another 3 months plan straight talk att, so can't switch till its over.
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Ugg... Not liking how the last couple of pages of the thread have been going with all this ST "throttling" going on < 1GB...Ooofa!
I've been using the TMobile $30 prepaid plan for the last 2 months with my Nexus4 and at home and most places around town, the service has been pretty good. Getting really good kps with Speedtest anywhere from 10-21kps range. However, after about the first 2 weeks in December with the phone at my office, I get hardly ANY data signal in my building. Sucks ass. Really thought this was going to be the plan I'd be switching too for good, coming from VZW. However, working 8-9hrs/day for 5 days a week with hardly any data signal is a major deal breaker. Plus, I want to switch my wife off VZW too, but she is the exact opposite of me when it comes to her phone use (NEEDS unlimited talk, avg texter and average/below average data user). Me, I could care less about talking to anyone, NEED unlimited text and 5GB TMobile "throttle" is perfect.
So, I just ordered my AT&T micro SIM online a few mins ago from ST and I'm going to give it a shot next week when it arrives. I'll report back on how the TMobile vs. ST AT&T service goes.
Just hope in my area that ST doesn't "throttle" so low in data usage!
Why not use wifi at work? Most likely you will not be getting anywhere near 5GB of unthrottled data on ST At&t.
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Yea, wish I only could. I work for a big company that locks down their Wifi for anything outside their internal laptops. Sucks ass... They lock down ALL social media/Youtube. Hate it..LOL.. So gotta use the phone for the good internet surfing![]()