App download problem - error code

ergovivamus

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Aug 29, 2013
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An odd situation. A user downloads our App fine on one Samsung Galaxy S4 but on another matching device he has he gets this error message 'EAG stopped working, report or okay' (EAG is the label on our app). He is on the same WiFi, have tried another WiFi and turned the device of and on. Same issue. Any ideas to explain this, and where does the 'report' end up when the user chooses to report?:)