- Nov 16, 2010
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iPhone SE takes top spot in large US customer satisfaction survey, indicating demand for compact phones
Are current smartphones too large?
Have you settled on a bigger phone just because smaller options are limited?
It looks like there's still a lot of smartphone users who prefer one-handed use over large screens, as the compact iPhone SE ousted all other smartphones in the annual American Customer Satisfaction Index (ACSI) survey.
With a score of 87, Apple's budget-friendly handset and its four-inch screen managed to beat second-placed iPhone 7 Plus and Samsung Galaxy S6 edge+ by one point. Other Apple and Samsung models fill out the top 20, with scores ranging from 75-85. It is important to note that newer flagships like the Samsung Galaxy S8/S8+ and the LG G6 weren't included in the survey, as it was conducted between May 2016 and April 2017.
Are current smartphones too large?
Have you settled on a bigger phone just because smaller options are limited?