Good day,
a friend of my that is not very tech savvy has recently purchased an Ascend P7 at a retailer here in Ljubljana, Slovenia. A day later she noticed red light cracks on her screen in the lower left corner when the screen should have been dark. Upon further inspection, it was revealed that the lower left corner of the phone was bent the smallest bit (not really noticeable unless you look at the phone from the left side, which nobody did as everything interesting is on the right side). As this phone was looked after truly carefully (the first thing she did immediately after purchasing the phone was to buy a case), she was convinced the fault was there from the start and took the phone back to the retailer (Telekom Slovenija, d.o.o.).
The qualified repair service determined that my friend must have bent the screen and denied any repairs, and the retailer had just switched resellers and neither the original (Teleray d.o.o.) nor the new one (Big Bang d.o.o.) would replace the phone, each passing the task to the other. The whole thing took two months, during which the phone was with the retailer.
Today, my friend was shattered when she went to pick it up as the matter was considered finalized, and noticed upon charging the device that the damage had extended. Now, the red cracks are red spots and the sides of the screen are light when the screen(picture) is dark. Basically, the screen seems to be slowly separating from the phone, causing the abnormalities in the picture.
I've searched the web far and wide in these two months only to find no evidence of a bent P7, let alone one that had the screen come off by itself. Note here that the lower left corner is bent perhaps a millimeter and a half into the air when the phone is flat on a table, over an area of three centimeters diagonally from the edge of the screen. So my friend is now stuck with a two month old unused P7 which she had for a total of two days counting today, did NOT bend (even the repair service noted that the force to bend it in such a way must have been extreme, and she really takes care of her things, especially expensive ones, she is not all that wealthy) that is more and more deformed by the minute without external influence.
Please help us resolve this problem. We truly suspect the device was faulty at purchase and got through quality assurance due to the unnoticeable bend - the issue only became apparent with time as the screen held on less and less. Frankly, it's a shame, as the phone is quite nice otherwise, and Huawei shouldn't be able to afford to ship damaged goods.
a friend of my that is not very tech savvy has recently purchased an Ascend P7 at a retailer here in Ljubljana, Slovenia. A day later she noticed red light cracks on her screen in the lower left corner when the screen should have been dark. Upon further inspection, it was revealed that the lower left corner of the phone was bent the smallest bit (not really noticeable unless you look at the phone from the left side, which nobody did as everything interesting is on the right side). As this phone was looked after truly carefully (the first thing she did immediately after purchasing the phone was to buy a case), she was convinced the fault was there from the start and took the phone back to the retailer (Telekom Slovenija, d.o.o.).
The qualified repair service determined that my friend must have bent the screen and denied any repairs, and the retailer had just switched resellers and neither the original (Teleray d.o.o.) nor the new one (Big Bang d.o.o.) would replace the phone, each passing the task to the other. The whole thing took two months, during which the phone was with the retailer.
Today, my friend was shattered when she went to pick it up as the matter was considered finalized, and noticed upon charging the device that the damage had extended. Now, the red cracks are red spots and the sides of the screen are light when the screen(picture) is dark. Basically, the screen seems to be slowly separating from the phone, causing the abnormalities in the picture.
I've searched the web far and wide in these two months only to find no evidence of a bent P7, let alone one that had the screen come off by itself. Note here that the lower left corner is bent perhaps a millimeter and a half into the air when the phone is flat on a table, over an area of three centimeters diagonally from the edge of the screen. So my friend is now stuck with a two month old unused P7 which she had for a total of two days counting today, did NOT bend (even the repair service noted that the force to bend it in such a way must have been extreme, and she really takes care of her things, especially expensive ones, she is not all that wealthy) that is more and more deformed by the minute without external influence.
Please help us resolve this problem. We truly suspect the device was faulty at purchase and got through quality assurance due to the unnoticeable bend - the issue only became apparent with time as the screen held on less and less. Frankly, it's a shame, as the phone is quite nice otherwise, and Huawei shouldn't be able to afford to ship damaged goods.
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