Asus Zen fone C

[ss200222]

IMEI number missing after hard reset, both SIM are not working, please help!!

 

[Golfdriver97]

Welcome to the forums. Was the device rooted?

 

[ss200222]

Welcome to the forums. Was the device rooted?

No

 

[Golfdriver97]

A reset shouldn't wipe the IMEI number. You might need to contact ASUS about this.