AT&T LTE

[cdd543]

This is the reason I have just kept my nano sim from my iphone 5 and used adapters. ATT still thinks I have an iphone on their website

Yeah me too.

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[readonlyaccess@gmail.com]

What did you specifically say to ATT support? They're telling me they can't support LTE on unlocked devices.

 

[mattopotamus]

What did you specifically say to ATT support? They're telling me they can't support LTE on unlocked devices.

ask to talk to a supervison b.c they are lying to you. Tell them you have an unlocked phone that supports LTE and you need them to assign your account with the IMEI of an LTE phone. Just tell them to take a normal s4 and use that IMEI on your account. The IMEI's are the same for the same type of phone and just vary by a few numbers.

 

[jsabo]

FWIW, my LTE is working now.

It does amaze me that AT&T wasn't more prepared for this phone-- it sounds like most people didn't have issues, but the fact that we're having to jump through such hoops to get things working really surprises me. I had less issues getting Pre 3's working than I did with this, including the unlocked one that I brought in from the UK. All the more reason why I'm looking to jump ship to T-Mobile...

 

[cdd543]

FWIW, my LTE is working now.

It does amaze me that AT&T wasn't more prepared for this phone-- it sounds like most people didn't have issues, but the fact that we're having to jump through such hoops to get things working really surprises me. I had less issues getting Pre 3's working than I did with this, including the unlocked one that I brought in from the UK. All the more reason why I'm looking to jump ship to T-Mobile...

Hah they are barely prepared for devices on their shelves so I'm not surprised.

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[Mellimel22]

Its not an improvement in fact I think its a downgrade besides the big screen nothing like the iPhone 5 I came from iPhone 5 to gs4 and am hating android not Samsung but android so many things it cant do

Like what???

Sent from my T-mobile LG Escape using Tapatalk 2

 

[Nextnexus]

Well, just to add to the thread, I switched over to AT&T today with the purchase of my GE S4. Once my number was ported and my service was working, noticed that there was no LTE. We did everything that was possible in the store, but nothing worked.

I got on the phone with ATT customer service and after about 2 hours, we were able to get things to work. There seemed to be no way to "add" LTE to the IMEI number for this Google Edition. The system only sees this device as a "4g" phone.

So after all this time, I asked the gentleman on the phone if I could use the IMEI from a display device temporarily to enable the LTE. This worked, and even after he switched the IMEI number back I still have LTE.

I was very happy until I realized that I cannot use visual voicemail with this phone. :-[

 

[kgbkny]

Hah they are barely prepared for devices on their shelves so I'm not surprised.

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Agreed 100%. AT&T's Galaxy S3 is still running Android 4.1.1, while every other carrier has already rolled out 4.1.2 months ago.

 

[planoman]

Well, just to add to the thread, I switched over to AT&T today with the purchase of my GE S4. Once my number was ported and my service was working, noticed that there was no LTE. We did everything that was possible in the store, but nothing worked.

I got on the phone with ATT customer service and after about 2 hours, we were able to get things to work. There seemed to be no way to "add" LTE to the IMEI number for this Google Edition. The system only sees this device as a "4g" phone.

So after all this time, I asked the gentleman on the phone if I could use the IMEI from a display device temporarily to enable the LTE. This worked, and even after he switched the IMEI number back I still have LTE.

I was very happy until I realized that I cannot use visual voicemail with this phone. :-[

Just sideload the VVM apk. You also need that provisioned on your account, which is free but you need to call them to do it f you have not already.

 

[laurenke01]

I just spent half an hour on the phone and another 45 minutes in a store with my new S4 Google Edition and so far I'm still stuck on HSPA+. As far as they told me, they switched my IMEI to one that would allow them to change my data plan to an LTE one (before that, the system wouldn't recognize the S4 as being LTE), and they were able to confirm it in their system as succeeding, but two hours later, my phone still cannot get LTE signal or speed. I've read the thread, but it sounds like a lot of what was suggested I and the customer service people already tried to no avail. I'm kind of running out of ideas at this point, and the person on the phone said she'd call back within 24 hours. I'd like to have something concrete to have her try.

Though I'm seeing changing the IMEI to an demo S4 from one of the stores? The phone rep switched the IMEI to some kind of LTE device, but I don't know if it was an S4. I'm open to anything at this point.

Also, those APN settings....those differ completely from the APN settings on every other phone I've ever used on AT&T, most recently the Nexus 4. You sure those are correct?

EDIT: One thing we didn't do was get a new SIM. Mine is less than a year old (got a new one with the Nexus 4), but if someone thinks that might help, too, I'd try it. The store reps confirmed to me the SIM is LTE capable, though.

 

[planoman]

FWIW, my LTE is working now.

It does amaze me that AT&T wasn't more prepared for this phone-- it sounds like most people didn't have issues, but the fact that we're having to jump through such hoops to get things working really surprises me. I had less issues getting Pre 3's working than I did with this, including the unlocked one that I brought in from the UK. All the more reason why I'm looking to jump ship to T-Mobile...

Why do you think ATT should be prepared for a phone that is unlocked and happens to work on their network? The overall amount of traffic this phone will generate in comparison to the phones they sell is tiny. Also the employees barley know about the phones they sell much less the ones they do not. (Not a slam, just a lot of models)

 

[planoman]

I just spent half an hour on the phone and another 45 minutes in a store with my new S4 Google Edition and so far I'm still stuck on HSPA+. As far as they told me, they switched my IMEI to one that would allow them to change my data plan to an LTE one (before that, the system wouldn't recognize the S4 as being LTE), and they were able to confirm it in their system as succeeding, but two hours later, my phone still cannot get LTE signal or speed. I've read the thread, but it sounds like a lot of what was suggested I and the customer service people already tried to no avail. I'm kind of running out of ideas at this point, and the person on the phone said she'd call back within 24 hours. I'd like to have something concrete to have her try.

Though I'm seeing changing the IMEI to an demo S4 from one of the stores? The phone rep switched the IMEI to some kind of LTE device, but I don't know if it was an S4. I'm open to anything at this point.

Also, those APN settings....those differ completely from the APN settings on every other phone I've ever used on AT&T, most recently the Nexus 4. You sure those are correct?

EDIT: One thing we didn't do was get a new SIM. Mine is less than a year old (got a new one with the Nexus 4), but if someone thinks that might help, too, I'd try it. The store reps confirmed to me the SIM is LTE capable, though.

I am sure the APN is correct. It is the LTE APN. My Nexus 4 used this APN also because I have a LTE account. (Even though it got HSPA+ speeds) Also any recent SIM will work as it is the provisioning to the SIM that makes it LTE not special about the SIM. Do you know anyone with a LTE phone on ATT? (S3, S4) If so, pop their SIM in to your phone to see if LTE works (You are in an LTE area right?) and if it dos that would tell me that it is something in your account not set up properly.

EDIT: If you have never used those APN's have you ever had a LTE account? I would double check to make sure you have an LTE Data plan and not 4G. You can check the Data pla type by logging into you ATT account and looking at it.

EDIT 2: DId you restart you phone? Never know it might do the trick.

 

[laurenke01]

EDIT: If you have never used those APN's have you ever had a LTE account? I would double check to make sure you have an LTE Data plan and not 4G. You can check the Data pla type by logging into you ATT account and looking at it.

EDIT 2: DId you restart you phone? Never know it might do the trick.

All my friends are on VZW, but that is a good idea. I might to to the store tomorrow and see if they'll let me pop a SIM in from a demo phone.

Also, yes I've restarted my device perhaps 5 times in the last two hours.

About the data plan, they told me they were able to trick the system into them applying an LTE ( and not 4G) data plan and the system accepted it, but the change in network was never reflected on the device. :\ (Just checked my account; it does list LTE now. Still no network change though)

 

[snowdogging]

Give this a try. The phone doesn't ship with LTE turned on.

A possible LTE option missing, solution - xda-developers

 

[laurenke01]

Here's something odd. The MMC setting is supposed to be 300? The phone defaults it to 310 when I create a new APN and when I try to change it to 300 and save, the APN deletes itself.

 

[laurenke01]

Give this a try. The phone doesn't ship with LTE turned on.

A possible LTE option missing, solution - xda-developers

OK just started playing with this. This is the menu I was trying to find from the beginning but the keycode to get there didn't seem to work, whereas on the N4, it did. So far this might be working...

UPDATE: OK, that seems to have been the ticket. I switched it to LTE/GSM auto (it was on WCDMA preferred before). I'd have preferred an LTE/WCDMA option, but that didn't appear to be in the list. Still, I did a Speedtest, and it's definitely LTE now.

 

[planoman]

Here's something odd. The MMC setting is supposed to be 300? The phone defaults it to 310 when I create a new APN and when I try to change it to 300 and save, the APN deletes itself.

310 is correct, I am sorry. I copied and pasted the APN and did not catch that. It is 310 and I changed it on the other post.

 

[Steve T308]

I had a very similar problem with my iPhone 5 when I first got it last year. Here's the short version of the story.

It is an LTE phone and I live in North Miami Dade Florida. This area is a LTE dominant area. After having the phone for about 3-4 hours, I noticed I never connected to the LTE network, but stayed on 4G the whole time. I used Speedtest to check and see what kind of speeds I was getting. I topped out at around 5Mbps. Nowhere near the LTE speeds I was expecting.

I called ATT tech support and at first they told me to restart the phone and do a couple other standard troubleshooting steps. No go. I spent probably a good hour on the phone with them. I called ATT again, and this time I talked with a tech who spent about 30 minutes on the phone before finally telling me that even though the phone displayed 4G, I was in fact on the LTE network. I knew this was BS, so I decided to go to my local ATT store the next day.

Well, within 15 minutes of getting to the store and explaining my problem, we check the IMEI number of the phone against the IMEI number listed on my ATT account. And, of course, they don't match. Pretty relieved to finally get the phone into LTE mode but kinda pissed at the runaround that ATT gave me on the phone. I call CS and pretty much let them know I was pissed that a tech on the phone is giving bogus information about how the phone is connecting to their network. I mean, most people are just going to accept anything they hear on the other end of the phone as truth since it is coming directly from ATT.

In the end, ATT was very apologetic and gave me around $280 in account credits. I was blown away by this because they were notorious for not budging when it came to billing.

 

[kgbkny]

My GS4GE recognized LTE immediately after I inserted my AT&T SIM card and powered on the phone for the first time. For what it's worth, I'm coming from a GS3.

 

[DeeeWhy]

FWIW I called the hotline posted by James (18003310500) and spoke to a nice CSR. If I understood correctly, essentially Google didn't provide AT&T with info on these phones so they're not registered as LTE, or even 3G, devices. In fact when I got a new sim (had to port over my number from TMo), the store CSR had an issue at first and just registered the device as a generic "smart phone". Now, the CSR said he put in a request with a team that handles this stuff and said once they enable the IMEI to be under an LTE account, he'll call me back and let me know to power cycle the phone to make sure it's turned on.

He said depends on the tech team's workload, but could take anywhere from 1day to a week. The 3G speeds here seems decent so can wait a little longer I suppose...