AT&T Note 5 - Calls being put on Hold

[mark1123]

My new Note 5 is randomly putting calls on hold. As I bring the phone to my ear, the screen blacks out as it should. After a few seconds, I can't hear the caller on the other end. I look at my phone and the call has been put on hold. I have to hit 'resume call' to get back to the call. It happens every 20 seconds or so.

Any ideas??

Thanks,
Mark

 

[JASYNXXIII]

In the settings, there's an option under Motion and Gestures to mute the phone by covering the screen. Have you toggled the setting to see if it changes the situation?

 

[mark1123]

Good idea. I turned it off. We'll see what happens.

 

[vikram Seshasayee]

I have the same problem can someone please help. Toggling that option off dosent help. It keeps going into a gray screen and I have to resume call

 

[Carmen Pyper]

My phone flips to hold when I dial a number or I use the hands-free option in my vehicle. It doesn't let me resume call.