At&t Note 5 Reception issues

[wdfrancis58]

I'm on my 4th phone since January. I keep going in with it, they replace it, and it just happens again. I'm just really tired of this. My husband has the same problem.

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[Soylent_Green]

No change with the replacement, just another dud...

 

[Dianna Byrd Bryant]

My AT&T is the same way. I have a tablet sitting right beside my note 5 and the tablet has 5 bars my note as 1 at the most. Horrible I have replaced SIM card and done everything with no luck. Any suggestions appreciated

 

[Dianna Byrd Bryant]

Did you get any help.

 

[wdfrancis58]

Mine is still acting up. It's not as bad, but still terrible. I keep the cache cleaned, and restart it a couple times a day. The last security update helped some. It got a little better after it. I restarted the phone after it updated.

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[Burke Hughes1]

So I received a message from AT&T this morning to call them. I called the number and as soon as the technician answered I told her I was calling from my phone and the call may drop. So we went through the usual sim card, master reset, etc. and about 4 min into call it dropped. She called me back and I now have a new phone on the way. I paid for expedited shipping so hopefully my problem will be resolved by Wednesday.

Sent from my SAMSUNG-SM-N920A using Tapatalk

I bought my SAMSUNG GALAXY NOTE 5 (GOLD) SM-N920A in February 2016. I have had EXACTLY the same reception issues as "rgriffin25". AT&T first sent me a repeater, for "in house" improved signal strength...however, the repeater interfered with my wifi router signal, hence I was forced to disconnect the repeater box. I have placed NUMEROUS calls to AT&T tech support & customer service. I've done the factory data reset several times, they reprovisioned my SIM card (which wiped out ALL my pictures & music, including all my customized settings), yet I still have the problem. I to now have a warrantee replacement NOTE 5 on its way from Samsung in 3 to 5 days ground. I have serious reservations that this will remedy the reception issues. After reading this thread and comparing the problems I have experienced with my NOTE 5, I highly doubt a new phone will fix the problem. I am now convinced this is an engineering flaw in the hardware...unless Samsung can find a software patch to fix this defective device, we may have to simple get an early upgrade, to the newer NOTE 7.