AT&T Note Edge OTA Released Today (10/09/2015)
- Thread starter Talderon
- Start date
How is everyone's battery life since the update? My battery life is shorter since the update. Also, the Note Edge and the Gear S watch is not resolved either.
- Jun 5, 2011
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I have an issue, after updating my edge screen is now non responsive like it only works 25 percent of the time.
Yeah, I am having this same issue now too. Annoying as hell.
This is hit and miss for me.
Another REALLY annoying issue for me is when the phone is on the charger (Wireless Charging), it keeps sounding the charging tones and the screen comes on to tell me it is charging wirelessly, which I already knew since it is on the wireless charger.
Another is that the phone will hang for 1-2 minutes where it is completely unresponsive and then comes back like nothing happened. It will do this 2-3 times a day. Really annoying when it is also used as my work phone.
- Jun 5, 2011
- 1,103
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I know this is a pain in the ****, but a friend had this issue and reset his phone, did very minimal setup and the update installed fine, then did a restore.
Hey... before you do a complete reset...
Try going to...
-Settings
-General Tab (at top)
-Storage (wait for it to finish calculating)
-Press "Cached Data"
-Press "OK
Report back
FYI,
I called and complained to AT&T and they are sending me a Warranty Replacement. I will see if this is any better after they send me a new device.
Let's keep our fingers crossed.
Same here. Mine just had a hodgepodge of errors ever since the update went through.
First 5.1.1 caused constant UI errors. Took it to AT&T and had it flashed which for some reason put it back to 5.0.1
Back on 5.0.1 now all of a sudden it had constant heating issues any time I opened email or, oddly enough, the Android Central app. It hadn't done that previously on 5.0.1 but had also now returned to constant camera failures anytime the camera was active more than a few seconds.
Then 5.1.1 pushed itself again OTA that night and my notifications went sporadic to non-existent. But camera worked and no more overheating...
Either way the exchange will be here this week and my company's new device order in Dec. can't come soon enough. The Note Edge was cool and all but seeing how as we're a year in and it still says "look for the edge panel store coming soon" (or whatever the exact words are) as it has since launch I'm giving up on this experiment of a phone. Not just for that particuar reason but thats an example of how they view and support this device in my opinion and it shows. All the way from apps and support to internal flaws and general use. Samsung had a really great idea on their hands and could've really made it something special but swung and missed in my opinion. There are certain features I'll miss but far too many I won't.
Posted via the Android Central App
Same here. Personally I think Samsung has hit the same wall Apple hit before them and BlackBerry before them where they start with innovation and slowly reduce to complacency and inevitably playing keep/catch up through gimmicks. So apparently the world's come full circle and I'll be going back to the beginning and trying out the new BlackBerry Priv when our renewal comes up in Jan. I might regret it but since it's not on my dime I'll give it a go.
Posted via the Android Central App
- Jun 5, 2011
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Well, I can definitively say that it's the 5.1.1 update that has been causing the Edge Panel issue that I have been having.
I called AT&T Customer Care and explained the situation. They sent me 2 Note Edge devices that were on 5.0.1. I put my battery/SIM in each of those phones and everything worked perfectly. I then updated both to 5.1.1. Edge Panel issues started again immediately.
Called AT&T back and they offered me a Note 4 as a replacement. No Thanks. So they are sending me a "Full Kit" which is a new retail boxed device as a replacement. So, for now, those of us with this issue have a few options:
Me, I am going to take the "Full Kit" and keep it on 5.0.1 and then just wait to see if an update comes not. If not, then will trade it in at a later date or get a replacement upgrade.
I called AT&T Customer Care and explained the situation. They sent me 2 Note Edge devices that were on 5.0.1. I put my battery/SIM in each of those phones and everything worked perfectly. I then updated both to 5.1.1. Edge Panel issues started again immediately.
Called AT&T back and they offered me a Note 4 as a replacement. No Thanks. So they are sending me a "Full Kit" which is a new retail boxed device as a replacement. So, for now, those of us with this issue have a few options:
- Live with this issue until another update comes out and hope this is fixed
- Have a device replacement sent and stay on 5.0.1
- Wait until the Note 5/6 Edge has been out long enough for them to have refurbs in stock for a replacement
- Deal with it and just not use the Edge Panel for app launching
Me, I am going to take the "Full Kit" and keep it on 5.0.1 and then just wait to see if an update comes not. If not, then will trade it in at a later date or get a replacement upgrade.
Hi
My main issue with the Note Edge is trying to get the call forwarding to work with my Gear S watch when the watch is out of Bluetooth range. Samsung Technical Support said with the 5.1.1 update would fix that problem. But it didn't. Below is Samsung written response to my issue:
Dear Ruben,
Thank you for taking the time to contact us at Samsung Technical Support. We always appreciate hearing from our customers.
It must be disappointing that you are experiencing issues with the call forwarding feature on your Gear S device. I will help you with the possible steps and available options.
We have gone through your previous interactions and see that you have been informed that the call forwarding cannot be done with the Gear S device connected to the Galaxy Note Edge device. We apologize for the miscommunication by our representative.
We are not sure, if you have set following settings on the phone and Gear S device for this feature to be active. I request you to cross check if you have followed the same steps below.
When you pair your Gear S with your mobile device, call forwarding will turn on automatically.
Review the information about automatic call forwarding, mark the I have read and accepted checkbox, and touch Yes to continue.
To Turn On Automatic Call Forwarding feature follow below steps provided:
1. From the Clock screen, swipe up to access the Apps menu.
2. Touch Settings .
3. Touch Call.
4. Touch Auto call forwarding.
5. Mark the Turn on checkbox.
6. Verify that the number for your Gear S is correct and touch Yes. If the number is not correct, touch No and enter the correct number.
If the issue persists, we request you to try following steps to isolate if the issue is with the Gear device or the Gear application.
1. Restart the Gear.
2. Try clearing the cache and data of the Gear manager application on the phone. Performing clear cache and data will refresh the application and will set the application to default deleting the cache files of the application.
From Home screen tap on Apps > Settings > Applications/Application manager > Swipe the screen to All > Scroll down to the Gear manager application > Tap on application name to clear the cache data.
3. If the issue persists, try un-installing and re-installing the Gear manager application on the phone and check if that helps.
4. Try resetting the Gear to factory defaults and check if that works fine. On the idle screen select settings > Reset Gear.
If the issue persists, we request you to write back to us with the result, along with the screen shot of the error messages to help you further.
Should you desire additional assistance, we invite you to access the web-link Contact Samsung Support to speak to a Chat Specialist. Our technicians are more than happy to assist you further. Chat Support is available 24X7.
For additional support and updates regarding your product, please follow us at @SamsungSupport on Twitter or like our page at https://www.facebook.com/samsungsupport.Thank you for choosing Samsung products.
If you have a minute, please fill out a brief survey to help us serve you better. To begin the survey, click on the “Start Survey Here” link at the bottom of this email. Please note that you can access the survey page only when the pop-up blocker is disabled in the browser.
Sincerely,
Parteep
Didn't they think that I would have done all that before contacting them.
My main issue with the Note Edge is trying to get the call forwarding to work with my Gear S watch when the watch is out of Bluetooth range. Samsung Technical Support said with the 5.1.1 update would fix that problem. But it didn't. Below is Samsung written response to my issue:
Dear Ruben,
Thank you for taking the time to contact us at Samsung Technical Support. We always appreciate hearing from our customers.
It must be disappointing that you are experiencing issues with the call forwarding feature on your Gear S device. I will help you with the possible steps and available options.
We have gone through your previous interactions and see that you have been informed that the call forwarding cannot be done with the Gear S device connected to the Galaxy Note Edge device. We apologize for the miscommunication by our representative.
We are not sure, if you have set following settings on the phone and Gear S device for this feature to be active. I request you to cross check if you have followed the same steps below.
When you pair your Gear S with your mobile device, call forwarding will turn on automatically.
Review the information about automatic call forwarding, mark the I have read and accepted checkbox, and touch Yes to continue.
To Turn On Automatic Call Forwarding feature follow below steps provided:
1. From the Clock screen, swipe up to access the Apps menu.
2. Touch Settings .
3. Touch Call.
4. Touch Auto call forwarding.
5. Mark the Turn on checkbox.
6. Verify that the number for your Gear S is correct and touch Yes. If the number is not correct, touch No and enter the correct number.
If the issue persists, we request you to try following steps to isolate if the issue is with the Gear device or the Gear application.
1. Restart the Gear.
2. Try clearing the cache and data of the Gear manager application on the phone. Performing clear cache and data will refresh the application and will set the application to default deleting the cache files of the application.
From Home screen tap on Apps > Settings > Applications/Application manager > Swipe the screen to All > Scroll down to the Gear manager application > Tap on application name to clear the cache data.
3. If the issue persists, try un-installing and re-installing the Gear manager application on the phone and check if that helps.
4. Try resetting the Gear to factory defaults and check if that works fine. On the idle screen select settings > Reset Gear.
If the issue persists, we request you to write back to us with the result, along with the screen shot of the error messages to help you further.
Should you desire additional assistance, we invite you to access the web-link Contact Samsung Support to speak to a Chat Specialist. Our technicians are more than happy to assist you further. Chat Support is available 24X7.
For additional support and updates regarding your product, please follow us at @SamsungSupport on Twitter or like our page at https://www.facebook.com/samsungsupport.Thank you for choosing Samsung products.
If you have a minute, please fill out a brief survey to help us serve you better. To begin the survey, click on the “Start Survey Here” link at the bottom of this email. Please note that you can access the survey page only when the pop-up blocker is disabled in the browser.
Sincerely,
Parteep
Didn't they think that I would have done all that before contacting them.
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