Thats fine and all but still. You cant be a good sales person without knowing what your selling. If I go to a BMW dealership Im sure everyone would be able to tell me about the newly announced 3 series. It should be the same. You are representing your company so when I speak to you, your answer reflect on the company your representing. If you dont know about a phone headed to your carrier any day/week thats terrible!
Ive read stories of ATT employees not even knowing about a new Blackberry coming out...its coming out tomorrow FFS !!