Boy, am I really liking the new Note. I've been to 2 AT&T stores and a Best Buy to tinker with it for probably a good hour.
However, my brain is telling me no when I see that $825 price. After rebate, that's still $625. Verizon however, offers the phone at $525 with the discount. I know it's strange, but that seems way more reasonable. Or call it being stubborn. Is anyone else finding this expensive pill hard to swallow for the exact same device?
*** Update*** 10/21/2014 IMPORTANT UPDATE BELOW
Interesting enough, I log in to AT&T and decided to chat with someone under the manage features/upgrade section/. Rep said they cannot price match. After chatting a little more, he gets a customer relations rep to call me and he says he can give me a $75 credit on the phone via my account. I told him that price is still not good enough. $100 dollar credit to my account. so $725 for the phone, minus Samsung's credit isn't too shabby. I fell victorious.
***Update 2*** 10/22/2014
First off, I will admit I made a completely boneheaded mistake. In being excited to get my new phone, I ordered the Note 4 phone through the rep on the phone. I completely forgot I needed to trade in my phone at the time of purchase to receive Samsung's additional rebate. So I called and cancelled my order and asked to place a new one with my same discount as the gentlemen prior said I could either pick one up at the store (since I'm just receiving a bill credit) or I can ship one to you.
Not only did the new rep say they see no notations of a discount, they said that I signed up for a 2 year contract and their Next plan. The new rep said the phone is also not available, when the original rep said it was in stock and would ship in 48 hours. I understand that could change in a 24 hour period. The kicker is, I originally told the rep on the phone 5 times I do not want to be on contract and I wanted to buy the phone outright.
And for the finale, the new rep (whom I spoke with this evening) couldn't match the deal I had "received" yesterday. She was $25 short, only offering me a credit if $75. On principle alone I said I spent 2 hours on the phone, and you still want to charge me more than your competitors. Madness. Guess that's the loyalty of a 15 year customer.
I'm usually a cool and collected dude, but I felt like something was up here. Maybe intentional, maybe not, but terrible customer service.
However, my brain is telling me no when I see that $825 price. After rebate, that's still $625. Verizon however, offers the phone at $525 with the discount. I know it's strange, but that seems way more reasonable. Or call it being stubborn. Is anyone else finding this expensive pill hard to swallow for the exact same device?
*** Update*** 10/21/2014 IMPORTANT UPDATE BELOW
Interesting enough, I log in to AT&T and decided to chat with someone under the manage features/upgrade section/. Rep said they cannot price match. After chatting a little more, he gets a customer relations rep to call me and he says he can give me a $75 credit on the phone via my account. I told him that price is still not good enough. $100 dollar credit to my account. so $725 for the phone, minus Samsung's credit isn't too shabby. I fell victorious.
***Update 2*** 10/22/2014
First off, I will admit I made a completely boneheaded mistake. In being excited to get my new phone, I ordered the Note 4 phone through the rep on the phone. I completely forgot I needed to trade in my phone at the time of purchase to receive Samsung's additional rebate. So I called and cancelled my order and asked to place a new one with my same discount as the gentlemen prior said I could either pick one up at the store (since I'm just receiving a bill credit) or I can ship one to you.
Not only did the new rep say they see no notations of a discount, they said that I signed up for a 2 year contract and their Next plan. The new rep said the phone is also not available, when the original rep said it was in stock and would ship in 48 hours. I understand that could change in a 24 hour period. The kicker is, I originally told the rep on the phone 5 times I do not want to be on contract and I wanted to buy the phone outright.
And for the finale, the new rep (whom I spoke with this evening) couldn't match the deal I had "received" yesterday. She was $25 short, only offering me a credit if $75. On principle alone I said I spent 2 hours on the phone, and you still want to charge me more than your competitors. Madness. Guess that's the loyalty of a 15 year customer.
I'm usually a cool and collected dude, but I felt like something was up here. Maybe intentional, maybe not, but terrible customer service.
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