- Aug 2, 2020
- 3
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Any help would be greatly appreciated. Please help.
I recently purchased a new Note 10+ from ATT, New in the box. I unlocked it no issues and installed a new sim from Metro (paid the fee).
Now, when the phone starts, it has ATT logo and I am able to make calls and use data. But people can't reach me by phone or text. Here are the issues I am having:
1: I only get 1 out of every 5 calls. All others go straight to voice mail with zero notifications. I have no clue to check VM. People contact me IG and data works fine, no issues.
2: Texts don't send right away. I get some error message (very fast, can't read or snapshot it). I got a strong wifi connection and it won't go thru. I got in a lott of trouble, texts go out at 5am saying call me ASAP. and people think something is wrong.
3: Sometimes it takes 2 minutes or more for the phone call to go thru. I'll wait and wait and ...... nothing. Then after a few tries it works.
4: I switched everything over to Metro (signals, etc.)
This past weekend was very hectic. I didn't realize how important reliable service is. I plugged in a $40 piece of cap until I/we can figure this out.
Any help is greatly appreciated. Thank you.
PS please respond like I am a 5 year old. I am 50 and I am ashamed because I don't know what some initials or stuff means. Your time is appreciated. I saved for 9 months to buy this phone and I am in love, can't wait for it to be my daily driver.
I recently purchased a new Note 10+ from ATT, New in the box. I unlocked it no issues and installed a new sim from Metro (paid the fee).
Now, when the phone starts, it has ATT logo and I am able to make calls and use data. But people can't reach me by phone or text. Here are the issues I am having:
1: I only get 1 out of every 5 calls. All others go straight to voice mail with zero notifications. I have no clue to check VM. People contact me IG and data works fine, no issues.
2: Texts don't send right away. I get some error message (very fast, can't read or snapshot it). I got a strong wifi connection and it won't go thru. I got in a lott of trouble, texts go out at 5am saying call me ASAP. and people think something is wrong.
3: Sometimes it takes 2 minutes or more for the phone call to go thru. I'll wait and wait and ...... nothing. Then after a few tries it works.
4: I switched everything over to Metro (signals, etc.)
This past weekend was very hectic. I didn't realize how important reliable service is. I plugged in a $40 piece of cap until I/we can figure this out.
Any help is greatly appreciated. Thank you.
PS please respond like I am a 5 year old. I am 50 and I am ashamed because I don't know what some initials or stuff means. Your time is appreciated. I saved for 9 months to buy this phone and I am in love, can't wait for it to be my daily driver.