Audio Quality

EMSbabydoll

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Nov 13, 2023
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I am on my second Fold 4 and have a recurring issue where the sound degrades. I thought it was my headphones, but today I am on speaker and noticed that just randomly (sometimes only after a few minutes sometimes 10-15 min into the call or later) the sound becomes sharp and "crunchy" I lose the ability to understand the words. It improves when I switch from whatever output device I am using to another and back. (Like if I am on Bluetooth switching to speaker then back to Bluetooth). It is almost like the phone is trying to block ambient noise coming in from the other person's side. I talk to my husband while he is driving to work and when I do the switch that fixes the sound I can tell it worked because I can hear the road noise behind him. That background noise is missing when the sound is bad.
I think that there must be a setting that I can't find. My husband does not have that issue on his phone and I didn't have the issue on the Fold3.
Thanks for any help!!
 

mustang7757

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In settings>sounds>you have Doby Atmos enabled? If you do is it set auto? You can change that to clearer sound by tapping in my screenshot where I Mark tap
 

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AndroidFanboy8

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Feb 24, 2018
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I am on my second Fold 4 and have a recurring issue where the sound degrades. I thought it was my headphones, but today I am on speaker and noticed that just randomly (sometimes only after a few minutes sometimes 10-15 min into the call or later) the sound becomes sharp and "crunchy" I lose the ability to understand the words. It improves when I switch from whatever output device I am using to another and back. (Like if I am on Bluetooth switching to speaker then back to Bluetooth). It is almost like the phone is trying to block ambient noise coming in from the other person's side. I talk to my husband while he is driving to work and when I do the switch that fixes the sound I can tell it worked because I can hear the road noise behind him. That background noise is missing when the sound is bad.
I think that there must be a setting that I can't find. My husband does not have that issue on his phone and I didn't have the issue on the Fold3.
Thanks for any help!!
Were you on Voice over LTE? It may be a network issue!
 
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