backing up... 1 left Google photo issue

[the tall guy]

Hi guys, I back my photos up using the Google photos app on my nexus 5, in fact I've disabled the gallery app and use the Google photos app to view all my photos. When my phone is on the WiFi and charging it backs up all my photos except one!! Its driving me insane, it always says "backing up... 1 left" but there is no photo awaiting backup. Any ideas how I get it to stop saying it? I've tried turning it on and off and disabling then enabling the backup feature but to no evale.

Thanks,
Kev

 

[patruns]

Try clearing the cache in the app.

 

[the tall guy]

Try clearing the cache in the app.

thanks but I cant find the Google Photo app. Would it come under google +?

 

[patruns]

Yes, it is part of Google+

 

[Paul Sherrill]

I tried clearing the Google+ app cache with no luck. I ended up uninstalling/reinstalling updates to Google+. It seems to have worked.

 

[Scott Mathison]

I too tried clearing cache, but that was unsuccessful. Then I tried uninstalling updates and that was successful!

 

[Felim_Doyle]

Removing and re-installing seems like overkill and shouldn't be necessary. Even deleting Google+ data as well as clearing the cache might work but is inconvenient and risky.

However, I may have to resort to one of these as a potential solution.

 

[srkmagnus]

Are you sure it's possibly not a video thats trying to be backed up?

What about when you check the photos that have been backed up, does it look like all photos are there?

 

[Clark Ye]

I am experiencing the same problem and I can confirm that it is indeed simply a photo that is stuck backing up for 2 days now. I have backup while charging unchecked and backup while on mobile data/wifi checked, yet nothing seems to happen.

 

[Shilohcane]

Simple solution is download Google Drive from the Playstore where you get 10GB in the cloud. Go to the Gallery App and upload the one missing picture to Google Drive. Then download it to your phone however it will be in a download folder in your Photos not your camera roll.

I use Google Drive for moving between my Windows laptop to Android all the time. Drive even has Microsoft Office documents inside for spread sheets and word but is a great place to put movies or pictures.

 

[Tony Gy]

Clearing data/cache worked for me.

Pixel XL
Android 8.0

 

[salutjames]

OK I solved it (for me, hope it works for you too),

1. I deleted the suspect photos and video from Photos on the web (not sure if you need to do this step or not)
2. Went to settings in my Google Pixel
3. Apps & notifications
4. App info
5. Scrolled to and tapped on Photos app
6. Tapped on Storage
7. Tapped on Clear Data and Clear Cache
8. ?
9. Profit

 

[salutjames]

OK I solved it (for me, hope it works for you too),

1. I deleted the suspect photos and video from Photos on the web (not sure if you need to do this step or not)
2. Went to settings in my Google Pixel
3. Apps & notifications
4. App info
5. Scrolled to and tapped on Photos app
6. Tapped on Storage
7. Tapped on Clear Data and Clear Cache
8. ?
9. Profit