Backorder Thread (Nov 20th and onwards)

[Silly Putty]

So much for tracking numbers tonight... oh well. Cya guys tomorrow for more bitter disappointment. <Drinks away the pain>

 

[No44specialk]

Just checked... My order status went from the 15th, to the 19th, to what it is now as "Pending". Interestingly enough I just checked my bank account in which the initial pre-auth fell off a few days ago, to where it now shows a pre-auth CREDIT of the amount... I have not made any contact with them since ordering until today in which I sent an email asking about the status change to the 19th. Usually I'd be happy about receiving $388 for nothing, but I'd much rather not have to deal with this fiasco and just receive my phone ASAP.

I ordered on the 13th around 2:20pm EST, and received that back order email just so everyone knows the background.
Hopefully these are good signs, but of course I'm a realist and highly doubt it.

 

[smoker337]

According to the CSR I have been emailing with pending just means your on backorder. Still a wait

Sent from my Galaxy Nexus using Android Central Forums

 

[squadz]

I'm trying to find one off craigslist/kijiji/some forums I frequent. I'm really sick of this, and sick of the fact that my co-worker got his before me, but he ordered after me.

 

[rossija84]

I ordered 11/13 about 3:30pm ET, got the confirmation email soon after, followed by the backorder email on 11/15.

Wallet has showed "ship date" as 11/15 until just today, but now only says "Pending". I called and spoke with a CSR again tonight, who (just like the others I've talked to) sounded like they were clueless about what to expect. She said she didn't know if my N4 was really backordered or if it had shipped without tracking info (which makes me question how they even know what product is going out, where, when, etc - scary for keeping tabs on inventory)

Got an email shortly after saying the same thing:

Thank you for contacting Google Play! Thank you for your recent purchase on Google Play. Due to overwhelming demand, your Nexus 4 may be on backorder. We apologize for this inconvenience. Backorders are expected to ship within three weeks. We?ll send you a notification when your order has shipped and will credit the shipping charges.

It is possible that your order was not affected by this. To check the status of your order at any time, visit the link below and click ?View Order?:

https://wallet.google.com/manage/#transactions

Also, my credit card previously had a hold that fell off sometime over the weekend, but is now back on my card. Whether or not this is good remains to be seen. I think the original hold said Google Play Store. It now says:

Merchant Name: GOOGLE *Glu Mobile
Trans. Date: Nov 20, 2012
Posted Date: Pending
Amount: ($330.93)

 

[xcla1p]

I was following this thread pretty closely and here is my 2cents. I got CREDITED the same amount by Google after they took down the pending fee this afternoon. But they took that down a few minutes ago so there is no charge on my CC now.

I am Limbo Lv3, and status change to Pending on Google Play just today. I have a feeling that they are just changing now because they realize they hadn't change my status on Google Play since last week and decided to remind me that I am backordered. (I did get the backorder email)

 

[squadz]

I'm trying to find one off craigslist/kijiji/some forums I frequent. I'm really sick of this, and sick of the fact that my co-worker got his before me, but he ordered after me.

Found some people selling it for $450 ($84 markup). Figured I'll buy it, then sell the one that gets shipped to me to fully cover, or partly cover the cost. At most, I might be paying a 20-30$ markup for the phone, which is fine for me not to have to wait anymore.

 

[turb0wned]

A local T-Mobile store just received a couple today, I went to look at it they had 2 left... How is it that they receive the phone but we get screwed.

 

[bobsacomano]

Hey Google, you pulled the Galaxy Nexus just before teasing us with the Nexus 4. You probably have an ass-load of those sitting somewhere, how's about sending one my way to tide me over as compensation while I wait out this DEBACLE.

Sincerely,
ME

Sent from my Transformer Prime TF201 using Tapatalk 2

 

[CTMeow]

Same boat, ordered the Tuesday at 11:49 EST, backordered on the 15th. I sent about 5 emails over the course of the weekend and Monday, all of which were answered in a barrage this evening, all automated, of course. I spoke to three reps, different answers from all of them. I'm listed at pending in wallet and my orders and settings page. Hopefully they're true to their word and the people in limbo got most of their phones monday and today and they will start working on the backorder tomorrow. Here's hoping we have the device before December!

 

[Ramon Martinez1]

A local T-Mobile store just received a couple today, I went to look at it they had 2 left... How is it that they receive the phone but we get screwed.

You should take a look on ebay... All the people that have 10 to 15 phones to sale! How they get them? I really don't get how google works!!!

 

[CTMeow]

So.. Anyone got anything yet?

 

[thechemE#CB]

My shipping was changed to pending as well and since then I have not been able to check the order on google wallet. It just comes up with an error. However I emailed the customer service rep I have been going back and forth with and she said the best she could tell me at this time was sometime in the next three weeks because she really doesn't know anything. All I can say is at least she was honest

 

[corolla90]

I was also backordered by email notice. Today delivery estimate of 11/15 changed to pending, and my credit card shows pending charge for the phone (after it had been dropped). Anyhow, I came across this post on XDA forums: [Official] Play Store orders & shipping thread! - Page 2150 - xda-developers

"Alright guys, here's the deal. I work at UPS's logistics center here in Louisville, Kentucky. I am one of the few employees on the line of logistics whose job to pack packages according to the packing slip, and then send it off within the conveyor belt in which then places the shipping label and then is stored in the shipping area in which are waiting to be picked up to either be shipped via ground, one day, two day, etc.

I've registered with XDA forums because it is one of the fastest moving threads on the internet regarding the Nexus 4 fiasco and it?s my off day today and I?ve thought I should share some information relating to the release of this phone and how we do operate. Here?s what?s happened and is happening at the moment. November 12th, we received approximately 17,000 Nexus 4 devices from LG Korea/Google. 7,000 of these devices were 8GB devices, and the remaining 10,000 were the 16GB devices. The shipment was wrapped in stretch plastic wrap, stacked on wooden pallets. November 14th, we started then to unpack these pallets and take apart these devices so we can start packing and shipping.

Remember we work in all areas of the warehouse, we do not just ship out for Google, we have thousands of clients whom also use us for their shipping needs and we need to prioritize each client accordingly.

So you?re asking, what?s the delay? Where are these items being shipped out so slow? Because the shipping manifest that was received was incomplete from Google. We had further received additional customer information later on and were able to ship out then. Packaging each package takes only 5 seconds from hand on time to automated machines sticking the shipping labels on them and scanning them. Then they are transported on belts to their respected buckets in which they are picked up and start their journey throughout the UPS network. The remaining phones we?ve had on hand yesterday the 19th of November had dropped from about 890 16GB devices and about 340 8GB devices. We have managed to ship out everything yesterday. Meaning there is no more stock, and replenishing this stock will take time and is estimated as freight shipping dealing with sea (which Google is using) is slow.
So there you guys go.

Thanks."​

 

[EnderTheThird]

I was also backordered by email notice. Today delivery estimate of 11/15 changed to pending, and my credit card shows pending charge for the phone (after it had been dropped). Anyhow, I came across this post on XDA forums: [Official] Play Store orders & shipping thread! - Page 2150 - xda-developers

"Alright guys, here's the deal. I work at UPS's logistics center here in Louisville, Kentucky. I am one of the few employees on the line of logistics whose job to pack packages according to the packing slip, and then send it off within the conveyor belt in which then places the shipping label and then is stored in the shipping area in which are waiting to be picked up to either be shipped via ground, one day, two day, etc.

I've registered with XDA forums because it is one of the fastest moving threads on the internet regarding the Nexus 4 fiasco and it?s my off day today and I?ve thought I should share some information relating to the release of this phone and how we do operate. Here?s what?s happened and is happening at the moment. November 12th, we received approximately 17,000 Nexus 4 devices from LG Korea/Google. 7,000 of these devices were 8GB devices, and the remaining 10,000 were the 16GB devices. The shipment was wrapped in stretch plastic wrap, stacked on wooden pallets. November 14th, we started then to unpack these pallets and take apart these devices so we can start packing and shipping.

Remember we work in all areas of the warehouse, we do not just ship out for Google, we have thousands of clients whom also use us for their shipping needs and we need to prioritize each client accordingly.

So you?re asking, what?s the delay? Where are these items being shipped out so slow? Because the shipping manifest that was received was incomplete from Google. We had further received additional customer information later on and were able to ship out then. Packaging each package takes only 5 seconds from hand on time to automated machines sticking the shipping labels on them and scanning them. Then they are transported on belts to their respected buckets in which they are picked up and start their journey throughout the UPS network. The remaining phones we?ve had on hand yesterday the 19th of November had dropped from about 890 16GB devices and about 340 8GB devices. We have managed to ship out everything yesterday. Meaning there is no more stock, and replenishing this stock will take time and is estimated as freight shipping dealing with sea (which Google is using) is slow.
So there you guys go.

Thanks."​

Assuming that's accurate, it looks like we'll all be waiting until at least next week. I gave up on getting mine before Thanksgiving when I didn't hear anything on Monday. Enjoy your Thanksgiving and I'll see you all next week!

Edit: I agree the post(er) seems a little fishy, and the numbers sound exceedingly low. Even so, I'm thinking Google sent out everything they had earlier this week and everyone who hasn't received their Nexus by now is probably SOL until at least next week.

 

[map1978]

Not sure if I'm buying that message from a new member over at XDA. Could be true, but who the heck knows by this point. I literally have a headache from waiting and calling CSR, supervisors, and finally a specialist has my info. I really laid into them over the phone tonight. I think what pisses me off the most is that people can get a shipment of 10 units while I gotta wait for one damn phone.

Brand New Google Nexus 4 16GB Black Unlocked Smartphone | eBay

First Google Play purchase and definitely my last
Good company. Horrible customer service. Poor logistics.

 

[jflexe99]

My status went to pending as well today...... So this means? I want our phones to be shipped by end of week. Should be shopped out tomorrow...... Sick of this crap. Couldn't have sold that many.....

 

[MrVivekB]

I called BS on the 17K number. No chance does a major company order that little for an entire country.

Unless I misread it.

Sent from my Nexus 7 using Tapatalk 2

 

[wahoo25]

I called BS on the 17K number. No chance does a major company order that little for an entire country.

Unless I misread it.

Sent from my Nexus 7 using Tapatalk 2

You sir are wrong!!!

17k for a whole Continent! Doesn't sea shipping take a lot longer then 3-5 weeks?

EDIT: if this is true about new shipments I hope Google has our N4s on a Colombian cartel drug running speed boat.

 

[jeandyangrand]

Where are my Backorder folks?

So first I was told the NX4 was backordered for 3 weeks, then today I receive an email, (you can see it in the picture) then when I called she said yes I'm supposed to received it by tomorrow and now another email just came through saying I won't received it till the next 3 weeks .:-\ this is getting annoying

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