So, I got an email about this, and supposedly the "authorization timed out"... I was really "surprised" considering it had only been 2.5 weeks since the order had been placed. I guess Google expects the authorization to remain in place for as long as they need (so if you order a Nexus today, make sure your authorization is valid for at least 8-9 weeks!!). Anyway, rather than re-authorize the card, they apparently prefer to send you an error message saying it's not their fault...
You may want to update (i.e. re-enter) your card details in google wallet which generates another authorization and hopefully will allow them to ship the phone to you - if that ever happens (beginning to seriously doubt it myself).
I too went in and checked my CC last night after I received the first email saying that my CC payment failed but not to worry, blah, blah, blah. All I could see last night was that the CVC code was not there so I edited and re-entered it. This morning it is not there again. I called and received a fast answer and talked to Pat who at first was real understanding but said the only way to fix this was to delete that CC and enter it again. I worked in CS for many years and I know what 1st level CS reps can and cannot do. They are paid to answer as many calls as fast as they can and repeat canned scripts. "Thinking" people at the CS 1st level do NOT exist. In fact, many at the 2nd level can't think either!
I was in a pretty good mood today and really, although my old phone is about KAPUT (I have to restart it several times each day), and I know they screwed up, I will not allow myself to get upset. I know that Gringo11 is on the right track with all that authorization stuff however it is not up to the customer to keep authorizations valid. All Google has to due is to send it through again. Just like if you are at a department store or grocery store and the first time it fails, you have them try it again, right? Only if it fails twice do you change cards. Their authorization server is CRAP and/or their programmers for it are CRAP. Because the overload was their issue, they should have overrode authorization issues for people whose cards are still on file and have valid dates. Were I a supervisor there or even a level 3 CS rep, I would have called my IT contacts and have it fixed.
She told me to re-order the phone. That is a script that did not apply to me. I told her that the first email instructed that my phone was being "held back" for me so why do I have to re-order? Oops, I forgot level 1 reps are not allowed to think.
I will not re-order with any credit card. I think that got her all discombobulated and she started reading general script stuff to me. I let her finish.
So I ask her how long the re-processing time takes and she says up to a week. I asked her to push the button to re-process that and she started reading off more irrelevant scripts to me. She told me 1 person asked her to walk across the street to get it! HAHAHAHA I could have asked for a supervisor (would get a level 2 CS rep) but I refuse to get myself upset about this. The email Pat sent just now says:
Your order is in the processing status.
We ask that you allow us 3 to 5 business days to complete.
By Wednesday of next week, if I don't have a phone in my hands and depending on my mood at that time, I will cancel the order and all my Google account info and be done with them. It is that simple.
Were I back when I had a car that was an obvious LEMON and could not get satisfaction with the auto dealer, I wrote to the CEO of Chrysler and had my money back in a few weeks. But, is is worth my time and effort to send Registered Mail to Larry Page, CEO, Google, Inc and half the people on this page and then sit around waiting for a reply?
Google Management team
All that stuff gets opened by secretaries or "Executive Assistants."
"The squeaky wheel does get the grease." But for a $300 phone when I can just go out and get something else? NAW! It really is not worth it. Who wants a phone that has been sitting on the bottom of all the other phones on a crate in a cold UPS warehouse for 2 weeks? If I have just 1 thing wrong with it if I get it, I would be going through all of this again! OMG!
You would think that the more people that cancel their orders the better chances of them getting a clue but they probably won't. Their screw up is getting plenty of press and when all the bug reports come out, they'll get more bad press. "Oh, gee, you know something? Maybe we should have just stuck to what we do best and not get into the hardware field."
DO YA THINK?
LOL
P.S> I think I just talked myself into canceling it NOW!