BAD experience, I'm out....

[bsteppuhn]

I'm not in rural Iowa, I'm in the Cedar Valley - but other than in Des Moines, all carriers seem to suck in this state. I've been with Verizon for years and have considered switching, but no one can come close to giving me unlimited data for as cheap with service that actually works everywhere.

I'm closers to the Omaha/council bluffs border but that's still an hr away!

Posted via the Android Central App

 

[Jerry Hildenbrand]

Holy crap. Now I feel like a jerk. Partially for what I said, and partially for not trying to troubleshoot.

You suck at teh fones.

 

[Aquila]

You suck at teh fones.

Harshes -

 

[Jerry Hildenbrand]

Harshes - ������������

I miss his troublemaking and trollish behavior. Now I wanna give him a hug.

May. Santa Clara. I will find you OQuinn. There will be love in the air.

(You can have your thread back happy people of the Internet )

 

[dryja123]

A couple things:

1. Apple will obviously only be able to exchange a phone if they have it in stock too. I have ran into issues not being able to exchange because of this when the iPhone 6+ came out.
2. Nope, VZW doesn't care one bit about how much you spend with them monthly.
3. Even if they did, they can't exchange your phone if they literally have none in stock. Not sure how your monthly expenditure with them would affect the inventory levels of a phone.

Apple always keeps reserve stock for defective replacements during new product launch. I've had issues in the past where the iPhone 6+ was backordered at launch and had mine swapped from their reserve service stock.

So far the 7E has worked flawless but the lack of manufacturer support definitely crossed my mind when considering the switch.

 

[Kevin OQuinn]

Apple always keeps reserve stock for defective replacements during new product launch. I've had issues in the past where the iPhone 6+ was backordered at launch and had mine swapped from their reserve service stock.

So far the 7E has worked flawless but the lack of manufacturer support definitely crossed my mind when considering the switch.

Maybe that's region dependent. I sure couldn't get one swapped when the 6 and 6+ launched.

 

[dryja123]

Maybe that's region dependent. I sure couldn't get one swapped when the 6 and 6+ launched.

Perhaps, I live in central NJ and can throw a stone and hit 6 Apple stores. When my 6+ failed I freaked out because they were on backorder for a month +. Walked into the Apple store and was told that they were sold out but had service reserve stock.

So far no issues with the S7E and I'm praying it stays that way.

Good luck!

 

[terrain]

I had that happen with my iPhone 6 Plus. Preordered the day it went on sale. Got it on time. It didn't work properly. Went to Verizon. None in stock. Called Apple. I could get it exchanged at the nearest Apple store. Unfortunately, that was 200 miles away. No thanks. had to wait 3 weeks for a replacement from Verizon.

I get a kick out of people who say they have X amount of lines, that somehow they are entitled to something.

I used to have over 18K lines and believe it or not my Verizon govt.business rep would literally drive me around the block if I asked.. but I digress and recall the one time I had one of my business users go into a retail store it was a disaster.

 

[terrain]

Brett1024, THANK YOU! Needless to say, that worked!!

I can't believe that's not the first thing Verizon and Samsung would have had you do... unbelievable...

 

[Jerry Hildenbrand]

Maybe that's region dependent. I sure couldn't get one swapped when the 6 and 6+ launched.

Perhaps, I live in central NJ and can throw a stone and hit 6 Apple stores. When my 6+ failed I freaked out because they were on backorder for a month +. Walked into the Apple store and was told that they were sold out but had service reserve stock.

So far no issues with the S7E and I'm praying it stays that way.

Good luck!

Apple makes sure EVERYWHERE has a reserve stock, and that's the problem.

Where i live, they could get away with just having a few spares at Best Buy, because I live in the middle of nowhere. They send too many spares here and they sit and gather dust. That means somewhere that people actually live may not get as many as they need. While Central NJ should have enough replacement units on hand (and in your case they did) there's no guarantee.

I remember when the iPhone first went to Sprint, there were stock issues everywhere because people didn't check that service would be acceptable (compared to AT&T) and kept thinking they were having reception issues.

Apple does a really good job with supply, but they can't always be perfect.

 

[nizmoz]

I received my new S7 Edge on Tuesday the 8th. Moving from an iPhone 6s Plus. Love the phone. Feels great in your hand. Would have enjoyed sticking with it, but.... Last night when I got on my flight from Atlanta, I went to turn the phone off and found that the on/off button no longer worked. I then tried the volume up button, it works, but the volume down button doesn't. Haven't dropped it. In fact it's still pristine. I went online this morning with Verizon and was instructed to go a company store and exchange it. Over lunch I went to Verizon and was told that they don't have 'any' in stock and aren't expecting any until early next month. To be fair it's because I have the infamous Silver S7 Edge. I asked, what I was supposed to do in the meantime. Could I get a loaner? No, rather abruptly, I was told to call Samsung. I called Samsung and was on hold for 22 minutes and 35 seconds until a CS representative came on the line. I was told that I could send it in for repair. I replied that it's only 9 days old, I want it replaced. She said the only way to get a replacement is to see my service provider. Samsung will only repair. So, since I'm in my 14 day window and I haven't sold my iPhone yet, I'm returning it tomorrow and reactivating my 6S plus. Sorry, I tried to switch, but I'm quite sure that I would have gotten a more satisfactory response with Apple in a timely manner. Bad service from Verizon, worse from Samsung. I should also add that I have 4 cell phone lines, 3 iPad lines, home phone and jet pack from Verizon. Obviously they don't care about how much $$$ I spend with them monthly.

Umm I can promise you that if you had an iPhone instead of the s7 edge and they were sold out you also would have been in the same situation. I've owned many iPhone and have been through that myself. Don't blame Samsung or Verizon for the phone selling well.

 

[Dm1120]

Umm I can promise you that if you had an iPhone instead of the s7 edge and they were sold out you also would have been in the same situation. I've owned many iPhone and have been through that myself. Don't blame Samsung or Verizon for the phone selling well.

Every Apple store keeps a supply of sealed new in box phones that are off limits to sell except for extenuating circumstances. It would be very rare to walk into one and be told they couldn't do a swap for a defective phone.

Posted via the Android Central App

 

[sangs]

Perhaps, I live in central NJ and can throw a stone and hit 6 Apple stores. When my 6+ failed I freaked out because they were on backorder for a month +. Walked into the Apple store and was told that they were sold out but had service reserve stock.

So far no issues with the S7E and I'm praying it stays that way.

Good luck!

We do have some benefits to living in NJ.

 

[Sgooter]

You have no way of knowing whether the Verizon stores actually have S7's in stock or not. OTOH, we know, from experience, how deceptive the carrier store reps can be. Next time something like this happens, go into the store and act like you're interested in adding a new line with a new S7 for your wife, then see if they suddenly become your best buds and show you every color of S7 ever made. Then smile and tell them you're also there to do an exchange for your mis-behaving S7.

 

[ClintRo]

Mine just shipped today. I put the tracking in fedex thought no it says not found. How long till tis gets updated

FedEx is usually pretty quick.

What color are you getting? Order date? I am sure people would like to know

 

[Pinhead117]

That's a real horror story. Verizon can't get you a new Edge right away, they should have given you a loaner and swapped out that silver mess when the new one comes in.

 

[Pinhead117]

Good for Apple lovers, but this guy is trying to switch to a better phone.

 

[Not Quite Right]

I'd have been happy with a loaner and it didn't need to be an S7 Edge....

Uh if you have an iPhone that you plan on reactivating anyhow then what do you need a loaner for? Just have Verizon mail you a new S7 Edge when they come back in stock. It seems to me that you're looking more for an excuse to complain than a resolution to a curveball life threw you ...

 

[antilles76]

No carriers will do loaner phones. That invites way too much hassle for them from actually getting the loaner back, to a loaner being returned damaged, and all that. Especially if you have a phone (your iPhone) you could use.

T-Mobile offers loaner phones. You have to give them a $50.00 security deposit, which you get back when you return. I had one last month. If you want to keep the loaner you forefit the $50.

 

[Jean Sagarese]

try a different Verizon Store before giving up, I have the iPhone and can't wait to come back to Android for the customization