I like many of the other posters have had a problem with battery life getting sometimes less than 4 hours on a full charge so today i decided i had to try somthing different. i went to the verizon store to try and swap out the battery or the phone for that matter. The tech guy proceded to tell me what was happening to me was "normal". I knew this was not true after hearing the countless storys online that had accounts of people recieveing well over 12 hours of battery life. They tech guys proceded to install Advanced task killer and some ap called phone info. Now my battery is even worse. I called 611 and the lady told me they had to "troubleshoot" the problem before they could do any swapping. Has anyone had any problems like this? They lady on the phone was actually very helpful and said i still had my 14 day worry free date but i thought it was just appauling that the verizon guy went ahead and downloaded thses aps on my phone