best way to do a factory reset

[wfriedwald]

https://forums.androidcentral.com/a...ettings-get-app-work.html?mn_qa=1#post6233860

(I can't figure out a way to respond to a question that's been answered ... so I guess I have to start a while new thread? apologies if this is an incorrect way to go about it...)

new question: how do I actually do a factory re-set? what are the steps involved?

thanks very much for any help!

w

Samsung Moto 1650
Android 7.1.1

 

[djrakowski]

Will,

I'll ask someone on the administrative team to figure out why you were unable to reply in the original thread. Regardless, here are the instructions (I'm using a Moto G5S Plus, which should be similar to your phone):

Open Settings (the gear-shaped icon on your homescreen or in your app drawer)
Scroll to Backup & reset (near the bottom of the menu on my phone)
Tap "Factory data reset"
If your phone uses a storage card and you'd like to erase that as well, scroll to the bottom and enable the "Erase SD card" checkbox
Tap the "RESET PHONE" button at the bottom of the screen. It'll ask you to confirm with the PIN code you use to unlock the device

After the reset process has completed, you'll need to sign back in to the phone with your primary Google account (the one you use to access the Google Play store).

 

[wfriedwald]

ah! I am being allowed to respond here, so that's good.

okay, I tried the Factory reset, and the reset happened as described.

But to no avail, am still getting the "device failed verification" message when I start up and I still can NOT install the moviePass app - which is something I really need and use a lot!

more help, please! what to do next?

thanks again!

w

 

[djrakowski]

Ah, sorry about that, Will... I'll call in some reinforcements!

 

[pkcable]

Ok I checked the link provided above at it's a link to the blog side (or news side) of Android Central. That side does not work the same as the forum side. HOWEVER that same thread IS also a forum thread here....

https://forums.androidcentral.com/a...droid-back-factory-settings-get-app-work.html

That being said I would just continue to use this thread for the issue.

A possible explanation for @wfriedwald as to his having posting issues could be the newness of the account. It's possible some of your posts are getting "moderated" and may need to be approved before they post. BUT that should end soon, as I think you are now over the number of posts where that is an issue. Please note though that we ALL occasionally get a post moderated (even me), it's an automated system who's rules are a complete mystery! lol

 

[wfriedwald]

thanks ! I do appreciate any help re the issue, and what to do re the "device failed verification" issue (and the moviePass app).

thanks yet again,

w

PS: more proper model number of my device is
XT1650

 

[pkcable]

Ok your phone is not a Samsung, it's a Moto. Different company. It's starting to sound to me like something may be mechanically wrong with the phone. You can try your carrier for support (probably Verizon), OR you can contact Moto directly, here's a link to their tech page....

https://mobilesupport.lenovo.com/us/en

 

[wfriedwald]

thank you!

Have been on the phone all morning with Verizon.

they sent me a piece of mac software SOFTWARE UPGRADE ASSISTANT.

the first thing I need to do, apparently, is "choose 'software installation' as the USB mode."

but there's absolutely no info on how to do that!

can anyone give me some instruction? I see that there are android USB drivers available in the play store, do I need to install one of these?

once again, thanks for any help. (Even if I get this work, I still may need to get a new phone - rats! nuts!)

thanks,

w

PS: according to to the Mac app, I also need to disable the "Android File Transfer" (AFT) option - any clue as to how to do that?

 

[pkcable]

I'm working on getting more experienced users to help here.

 

[tube517]

Slightly off topic: MoviePass is a nightmare.

 

[pkcable]

Slightly off topic: MoviePass is a nightmare.

Yea since they changed the rules for sure!

 

[wfriedwald]

thanks for this and all help.

do you think the problem is the MoviePass app - it does seem odd that this is the ONLY app I have encountered that gives me the problem, am only assuming it's connected to the "device failed verification" warning.

thanks again.

w

 

[Rukbat]

Plug the USB cable into the Mac and into the phone and there should be a notification in the phone (pull notifications down) to the effect USB is charging this device. Tap it and you should see Tap for more options. Tap it, and choose Transfer Files. Then your Software Upgrade Assistant should work.

 

[wfriedwald]

rats, no, I keep tapping the battery / charging icon - in the "quick pull-down settings" on the home screen (as opposed to the full settings app), I get the info that the device is charging (and the numerical percentage to which it is charged), but no, there's nothing I can tap that let's me access any kind of USB options.

thanks, will keep trying!

w

 

[wfriedwald]

PS: in the google play store, under USB drivers, I see all kinds of stuff - should I install one of those? or would it not make any difference?

 

[pkcable]

The USB drivers SHOULD install automatically....

OK after a long search I found THIS.....

https://motorola-global-en-aus.custhelp.com/app/answers/prod_detail/a_id/86934/p/154,4222