Bigpond requires an underscore in their password, Galaxy Note 10.1 can't accept the underscore. Can I get some help?

[AC Question]

bigpond requires an underscore in their password, galaxy note 10.1 can't accept the underscore

underscore key an the galaxy appears to different to that on the Pc keyboard

 

[nahoku]

Re: bigpond requires an underscore in their password, galaxy note 10.1 can't accept the underscore

That's strange. I would think underscore is universal on any keyboard. Does it "look" any different on your tablet? Looks the same to me on my Note 4 vs my PC.