Bionic Unlock/Reboot problem?

[corymcnutt]

I got the Bionic on release day (finally!) and so far I've loved it. A handful of times, however, I've had issues where the phone will be on, sitting around, with the screen off.

I'll go to check it and the unlock button won't do anything. The screen will just stay black. I have to pull the battery and reboot.

Has anyone else had this issue? Any ideas of the reason this is happening? If you need more information, please let me know.

Exact same thing here...worked for 1-1/2 days and then it started doing that "black screen" thing (about 3-4 times) and random reboots, more often. Someone posted it was a LTE Sim card issue; I went into the store and they replaced it. Driving out of the parking lot I lost total Verizon service and then I had a random reboot. I went back in the store and they gave me a new phone, so far in 10 hours it has worked fine. I hope it was just a lemon...my problems started after I download several apps...I have slowly been adding them back to the new phone.

 

[58Gemni]

Got my Bionic on launch day too. Screen went black for me today, no Combination of buttons worked so I rebooted. Only issue I have had.

 

[heelsbigc#AC]

happened to me today as well.

 

[CSM-101]

I got my Bionic on launch day aswell. I have not had this happen to me... knock on wood. I do reboot my phone every day or every other day. I read in another forum somewhere about a year and a half ago that all smartphones shoud be rebooted daily so I started doing it. It does keep things running snappy, especially when I still had my OG Droid. I swear that was the only thing that kept that phone usable.

 

[The Fed]

I've had my phone for four days and it only did it once. Removed a few apps and un rooted my phone. So far so good.

 

[Mooem]

It has happened to me everyday... Probably once or twice. Most of the time it was just sitting on the desk and then I hear it reboot. Did a battery pull, factory reset, pulled out the SIM card... Still happened. So today I booted into recovery and wiped cache.

Failing that then I need to do an exchange. :-(

 

[ACShoops33]

***UPDATE***

So, the battery swap failed miserably. It happened again about 10 times between last night and this morning. Including once when i hit the snooze alarm on my alarm clock. Alarm never came back on.

Verizon finally gave me a replacement, although they treated me like I was lying in the store, because I couldn't replicate it.

Finally, it did it in their hands and I got another phone (despite the fact they kept the old SD card and gave me a phone without one...)

We'll see how this one goes.

 

[Friend-O]

I've had this problem too. Happened to me once on Sunday. I hope it's not a recurring issue. We'll see...

 

[PhilD]

mine rebooted today while it was sitting in my pocket, haven't had the unlock problem in a few days now

 

[Mooem]

After clearing cache from recovery, I haven't had any unlocking or reboot issues for a full day. Not sure if it's just because of how erratic this problem can be but I have high hopes!

 

[Scout_313]

I had my phone reboot right after unlocking the phone. It went straight to the Droid eye and booted from there. It only happened once or twice, but I never had to pull the battery.

 

[bighaubs]

I got the phone on launch day and have only had the problem once so far where I couldn't unlock my phone. I did some looking around and found that I had enabled the "In-Pocket detection" under Settings -> Display. I disabled this setting and it hasn't happened to me since.

Can anyone verify whether this could be the cause of all of the unlock problems?

 

[58Gemni]

I got the phone on launch day and have only had the problem once so far where I couldn't unlock my phone. I did some looking around and found that I had enabled the "In-Pocket detection" under Settings -> Display. I disabled this setting and it hasn't happened to me since.

Can anyone verify whether this could be the cause of all of the unlock problems?

I was thinking the same thing... I had turned on pocket detection also. After my lock up, I turned it off. Has not happened again.....

 

[rickstheman]

I was thinking the same thing... I had turned on pocket detection also. After my lock up, I turned it off. Has not happened again.....

Got mine launch day too. Had no problems until two days ago. Have had to pull the battery twice now. I do have pocket detection turned on. I am turning off now; will get back with results.

 

[Friend-O]

Just happened to me again today, for the second time. (the first time was 3 days after I got it on release day) This better get addressed via an update quick.

 

[ACShoops33]

Sooooo another update.

I got my device switched out about a week ago.

I had in-pocket detection activated on the original device, but have never turned it on on the new one.

TWICE TODAY I have had the phone freeze like this....

This is very much starting to concern me...

 

[corymcnutt]

Moto's site has a discussion going on about this and the Moto "guy" is involved and asking for us to follow a procedure and report it back to them. It doesn't seem to be too wide spread, but is definitely an issue. My phone on 9/8 started it on the evening of 9/9, happened a couple times and then random reboots would start. On Monday, 9/12 they gave me a new phone. It did the BSOD (Black Screen of Death) just ONCE on Tuesday, and it hasn't happened since. No BSOD or reboots (knock on wood) so I will see what happens. I would highly recommend you go to Moto's site, register, and file your complaint in the forum.

 

[ACShoops33]

Link?

 

[corymcnutt]

https://supportforums.motorola.com/message/469459#469459

try that...

 

[moosc]

I haven't had a reboot. And have pocket activated